Business Operations Manager at InfoWARE

What We’re Looking For

• We are looking for a skilled Business Operations Manager to plan, direct and coordinate the business operations activities for the Administrative/Operations Department.
• The ideal candidate would be a Dynamic, passionate and proven person who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience.
• Fluency in English (written and spoken) is compulsory and also a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Job Responsibilities

• Monitoring and improving on daily business operations processes and procedures.
• Ensure the organization’s operations are in compliance with appropriate regulations.
• Maintain relationships with current clients and identify new prospects within the area you have been assigned.
• Possess a strong understanding of our products, our competition in the industry and positioning.
• Understanding the latest industry developments and staying up-to-date on new trends.
• Planning, organizing, and controlling the activities and actions of the HR/Admin department.
• Contributing to the development of HR/Admin department goals, objectives, and systems
• Manage the staffing process, including recruiting, interviewing, hiring and onboarding.
• Develop training materials and performance management programs to help ensure employees understand their job responsibilities.
• Maintaining and revising the company’s handbook on policies and procedures.

Requirements, Skills and Competencies

• Bachelor’s Degree in Business Administration, or relevant field.
• Excellent organisational skills, with emphasis on priorities and goal setting.
• Strong proficiency in Microsoft Word, Excel, PowerPoint and prior experience using ERP Solutions would be an advantage.
• Fluency in French Language (Written and Verbal) would also be an added advantage.
• Good presentation and communication skills, both written and verbal.
• Ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner.
• Excellent time management skills and the ability to multitask
• Excellent customer service skills
• Ability pay attention to details.
• Good leadership qualities to lead a team
• Ability to foster an effective relationships with current and prospective clients for business growth.

Why InfoWARE Limited:

• InfoWARE is the leading Investment banking software solutions provider in the Pan African region with customers in several countries spanning West and East Africa. Per NGX data, InfoWARE software processed 80% of the transactions of the top 10 brokers in the Nigeria capital market in 2021.
• We are building revolutionary investment and trading applications to connect retail and institutional investors to capital markets across Africa to create unprecedented wealth.
• We are looking for professional and creative Business Operations Managers to join us in the fulfillment of our mission; among others, to help build out our IDIA mobile and ERP platforms and help support other major FinTechs building on top of the InfoWARE platform services.

In Return, We Offer You

• An excellent remuneration package inclusive of Pension Fund, HMO
• Friendly working atmosphere
• Continuous professional development ; We take training our team members very seriously
• A commitment to offer you career development opportunities to meet your full potential
• Full or partial work remote options. You keep more of your pay from transportation costs and save yourself from transportation costs and save yourself from hours of traffic daily.