Business Manager at Domeo Resources International (DRI)

Main Function

• The Business Manager will oversee the daily operations of the Airbnb apartment business, ensuring its profitability, guest satisfaction, and smooth execution of all operational activities.
• This role requires a strategic thinker with strong organizational skills to manage staff, optimize resources, and grow the business.

Role Responsibilities
Strategic Management:

• Develop and implement business strategies to maximize revenue and occupancy.
• Monitor market trends and competitor performance to identify opportunities for growth.
• Work with the CEO to set short- and long-term goals for the business.

Operations Management:

• Oversee daily operations, including check-ins, check-outs, and guest communication.
• Ensure all properties meet the highest standards of cleanliness, maintenance, and safety.
• Coordinate property repairs, upgrades, and preventive maintenance with contractors contractors.

Financial Oversight:

• Manage budgets, monitor expenses, and prepare financial reports.
• Track and analyze revenue streams, including bookings, cancellations, and additional services.
• Ensure accurate record-keeping for tax and regulatory compliance.

Staff Management:

• Oversee the daily activities of all team members, including the Hygiene Officer, Chef, Security and Maintenance Personnel.
• Provide clear direction and allocate tasks to ensure efficient operations and conduct regular check-ins with staff to address challenges and maintain high performance.
• Serve as the primary point of contact for addressing employee concerns and resolving conflicts.

Guest Experience:

• Ensure exceptional guest service by promptly addressing inquiries and resolving complaints.
• Monitor guest feedback on platforms like Airbnb and implement improvements.
• Create memorable experiences by curating personalized services and offerings.

Marketing and Branding:

• Manage online listings and ensure accurate property descriptions and appealing visuals.
• Collaborate with marketing professionals to increase brand visibility and bookings.
• Develop promotional campaigns to attract guests during peak and off-peak seasons.

Competencies / Skills

• Bachelor’s Degree in Business Management, Hospitality, or a related field.
• Minimum of 5 years in business management, hospitality, or related roles.
• Experience managing short-term rental properties is an advantage.
• Behavioural Qualities/Other Competences
• Strong leadership and team management abilities.
• Excellent communication and customer service skills.
• Proficiency in property management software and Microsoft Office Suite.
• Financial acumen and problem-solving capabilities.

Personal Attributes:

• High level of integrity and professionalism.
• Attention to detail and strong organizational skills.
• Ability to work under pressure in a fast-paced environment.