Business Lead, Field Verification at Moniepoint Inc.

About The Role

• The Business Lead, Field Verification will be responsible for designing, managing, and scaling Moniepoint’s end-to-end field verification operations for loan customers.
• This role ensures that customer and business information is accurately verified, risks are mitigated, and the loans business continues to grow sustainably.
• The ideal candidate is a strong operator with experience leading field teams at scale, balancing efficiency with compliance, and leveraging technology for operational excellence.

Key Responsibilities
Strategy & Leadership:

• Define and execute the overall strategy for customer and business field verification within the Loans Department.
• Lead, coach, and develop a distributed team of field verification officers, supervisors, and regional leads.
• Drive process improvements to ensure scalable, efficient, and compliant field verification.

Operational Excellence:

• Oversee field verification of loan applicants, guarantors, and businesses across Nigeria.
• Implement technology-driven verification tools (geo-tagging, mobile apps, photo capture, digital checklists).
• Monitor verification turnaround times, accuracy rates, and efficiency KPIs.
• Manage relationships with third-party verification partners, where applicable.

Risk & Compliance:

• Partner with Risk, Compliance, and Credit teams to ensure field verification processes meet CBN regulatory standards and internal policies.
• Identify fraud red flags and escalate appropriately to safeguard loan portfolio quality.
• Ensure consistent documentation and audit readiness.

Stakeholder Management:

• Collaborate with Credit, Risk, Operations, and Product teams to align verification practices with business needs.
• Provide insights from field operations to influence credit policy and product design.
• Serve as the point of accountability for verification-related matters in the Loans Department.

Requirements

• Bachelor’s degree in Business, Finance, Risk Management, or related field; MBA or professional certification is a plus.
• Minimum 7–10 years’ experience in credit risk operations, field verification, or related functions, ideally in fintech, banking, or microfinance.
• Proven track record of leading large field or distributed teams across multiple regions.
• Strong understanding of loan underwriting, KYC/AML, and regulatory compliance.
• Operationally excellent with experience in process design, execution, and improvement.
• Tech-savvy; comfortable leveraging digital tools to manage and scale field operations.
• Excellent leadership, problem-solving, and communication skills.