Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.
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Create holistic dashboards by pulling data from different data sources and Implement the overall analytics and business intelligence strategy for the Business
Interpret data, analyze results using statistical techniques and provide ongoing reports
Conduct thorough data analysis, help design and implement analytics programs, generate reports, and collaborate with various teams to ensure the company is optimizing its resources and maximizing its market share.
Collaborate regularly with I.T departments and other teams to design and develop analytical projects designed to understand key business behaviors that drive customer acquisition, retention, and engagement.
Identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience programs.
Partner with key stakeholders to provide data-driven insights to inform business decisions.
Effectively communicating your insights and plans to cross-functional team members and management.
Establish clear performance metrics for the business, targets and accountabilities and render report on key performance indicators to ensure that management can measure, monitor and continuously improve performance.
JOB EXPERIENCE
Requirements / Qualifications / Skills:
University degree in Computer science, Statistics, Information technology, Finance or related fields.
2 or more years hands-on data analysis experience in a FinTech or Financial services sector.
Experience building reports and visualizations using visualization tools (Microsoft Power BI, Google Data Studio, Tableau etc.)
Understanding of SQL databases and Data Warehousing.
Understanding of data modelling and database design concepts and integration.
Strong problem solving, analytical and communication skills.
Experience with Python for Data Analytics is a plus.
Experience providing technical support and resolving queries in a call center/ customer service role will be an added advantage.
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