Business Intelligence Analyst at Mwanga

• Create holistic dashboards by pulling data from different data sources and Implement the overall analytics and business intelligence strategy for the Business
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Conduct thorough data analysis, help design and implement analytics programs, generate reports, and collaborate with various teams to ensure the company is optimizing its resources and maximizing its market share.
• Collaborate regularly with I.T departments and other teams to design and develop analytical projects designed to understand key business behaviors that drive customer acquisition, retention, and engagement.
• Identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience programs.
• Partner with key stakeholders to provide data-driven insights to inform business decisions.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Establish clear performance metrics for the business, targets and accountabilities and render report on key performance indicators to ensure that management can measure, monitor and continuously improve performance.

JOB EXPERIENCE

• Requirements / Qualifications / Skills:
• University degree in Computer science, Statistics, Information technology, Finance or related fields.
• 2 or more years hands-on data analysis experience in a FinTech or Financial services sector.
• Experience building reports and visualizations using visualization tools (Microsoft Power BI, Google Data Studio, Tableau etc.)
• Understanding of SQL databases and Data Warehousing.
• Understanding of data modelling and database design concepts and integration.
• Strong problem solving, analytical and communication skills.
• Experience with Python for Data Analytics is a plus.
• Experience providing technical support and resolving queries in a call center/ customer service role will be an added advantage.