Business Hub Manager - Jebba Business Hub at Ibadan Electricity Distribution Company (IBEDC) Plc

Job Description

This job role coordinates the operational activities of the entire Business Hub to align with the corporate goals.

Job Requirements

• A Bachelor's Degree.
• A postgraduate professional certificate in a relevant field. (Added advantage).
• Membership in relevant professional bodies.
• At least 10 years of practical experience.

SKILLS & COMPETENCIES

Technical Competences

• Deep knowledge and understanding of the Nigerian Electricity Supply Industry (NESI).
• Sound Electric Power Knowledge - Energy audit, Distribution network, Demand side management, Energy efficiency
• Good knowledge of the electricity supply chain value system
• Knowledge of the electricity regulatory codes and requirements
• Planning and Organizing

Behavioral Competencies

• Able to work under pressure and meet deadlines. 
• People-person and a team player.
• Able to manage sensitive and confidential information.   
• Firm, fair, and decisive approach to issues.

Job Responsibility

• Develops and implements Retail business strategies in line with business objectives.
• Mitigate against losses in the Business Hub to achieve ATC&C reduction targets.
• Ensures the alignment of technical activities in the Business Hub to achieve commercial growth and targets.
• Coordinates and supports the activities of all Service Centers and Support Functions in achieving business targets based on corporate objectives.
• Identifies and implements business growth opportunities with new and existing customers.
• Interfaces with stakeholders to recover outstanding collections.
• Ensures all BH operations are carried out according to IBEDC policies and procedures.
• Develops, coordinates, and maintains mutually beneficial relations with customers and stakeholders in the Business Hub.
• Promote customer satisfaction by driving initiatives to understand, meet, and exceed customer expectations.
• Develop budgetary plans for Business Hubs.
• Ensure resolution of customer complaints.
• Prepares periodic and ad-hoc reports to relevant stakeholders.
• Supports the HRBP to create a harmonious work environment, mentors staff, and motivates all team members to perform efficiently.
• Performs other sundry assignments as directed by the Regional Head.