Business Development Team Lead– Customer Engagement Solutions at Infytel Communications

Job Purpose:

• The Business Development Team Lead will be responsible for leading a team focused on driving sales and business growth in customer engagement solutions. This role involves developing strategies, managing team performance, fostering client relationships, and collaborating with cross-functional teams to deliver innovative solutions that enhance customer engagement.

Key Responsibilities:

Team Leadership & Management:

• Lead, mentor, and motivate a team of business development executives to achieve sales targets and drive performance.
• Set clear goals and expectations, providing ongoing coaching and support to team members.
• Conduct regular performance evaluations and develop individual development plans for team members.

Strategy Development & Execution:

• Develop and implement strategic sales plans to drive business growth in customer engagement solutions.
• Analyze market trends and customer feedback to refine sales strategies and offerings.
• Oversee the identification and qualification of new leads and sales opportunities.

Sales & Business Development:

• Engage with key clients and prospects to understand their customer engagement needs and present tailored solutions.
• Manage high-value client accounts and participate in contract negotiations and closing deals.
• Collaborate with marketing and product teams to create effective promotional strategies and materials.

Client Relationship Management:

• Build and maintain strong relationships with key clients, ensuring satisfaction and retention.
• Act as a liaison between clients and internal teams to address issues and drive successful implementation of solutions.
• Gather and analyze client feedback to enhance product offerings and services.

Collaboration & Reporting:

• Work closely with cross-functional teams, including marketing, technical, and product development, to align on objectives and strategies.
• Report on team performance, sales activities, and pipeline development to senior management.
• Represent the company at industry events, conferences, and seminars to promote customer engagement solutions.

Key Performance Indicators (KPIs):

• Team sales performance and achievement of targets
• Number of new clients acquired and retention rates
• Revenue growth from customer engagement solutions
• Client satisfaction and feedback ratings
• Market share expansion within the customer engagement sector

Skills & Qualifications:

Education:

• Bachelor’s degree in Business, Marketing, or a related field.

Experience:

• Proven experience in business development or sales, preferably in customer engagement or related solutions.
• Prior experience in a leadership role, managing and developing sales teams.

Skills:

• Strong leadership, coaching, and team-building abilities.
• Excellent communication, presentation, and negotiation skills.
• Ability to analyze market trends and adapt strategies accordingly.
• Familiarity with CRM software and sales reporting tools.

Preferred:

• Experience with customer engagement platforms (e.g., CRM, marketing automation) and relevant certifications.