Business Development Manager at LEAD Enterprise Support Company Limited

Location: Mainland, Lagos
Job Description

• To develop strategies and implement solutions for MFI, thereby generating new businesses and increasing overall organization’s market share. This job holder is responsible to provide outstanding customer service to MFI clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals
• The job holder will direct, administer, and coordinate all marketing activities in accordance with policies, goals, and objectives established by the Management of MFI.

Principal Responsibilities and Accountabilities / Key Performance Areas
Development of Business Solutions:

• Brainstorms with the Marketing team to create new business strategies
• Identifies sales and services that would appeal to old and new clients
• Finds and follows new sales leads
• Develops ways to improve the customer experience and build brand loyalty
• Researches the MFI market and industry trends
• Develops customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Assesses Microfinance services statistics and prepares detailed reports on findings
• Stays informed on the latest industry techniques and methods
• Stay informed and provide reports on the microfinance marketplace in Nigeria, including changes to the regulatory environment
• Prepares annual budget for the department and tracks expenses relating to the budget.

Generation of New Sales Leads:

• Generates sales leads, building sustainable relationships with clients
• Arranges business meetings and one-on-one conversations with prospective clients
• Reports back to the management on sales leads results
• Prepares sales contracts; following company rules and guidelines
• Communicate to the team about innovations, and how they can be used to leverage marketing efforts.

Client Management:

• Negotiates loan facilities with clients
• Builds trust and long-term relationships with clients/customers
• Develops ways to improve the customer experience and build brand loyalty
• Responds to customer service issues in a timely manner
• Creates effective customer service procedures, policies, and standards
• Achieves client’s expectations and satisfaction
• Manages clients’ accounts and data base
• Handles customers/clients issues and complaints
• Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis
• Implements effective customer loyalty programs
• Delivers a comprehensive service to enquiring customers
• Delegates certain customer enquiries to specific teams

Management of Business Development and Marketing Team:

• Supervises day-to-day operations in the marketers
• Motivates team members to exceed expected goals
• Hires and trains new customer service executives
• Manages the approved budget of the sales department

Documentation of Sales and Clients Records:

• Manages records of sales, revenue, and other important data
• Maintains accurate records and document all customer service activities and discussions
• Keeps a record of customer interaction and details of actions taken.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 4 - 9 years work experience.