Business Development Manager at HR-EX Consulting

Overview of the Job

• The job holder is responsible for working closely with clients/customers and their team to grow and promote the sales of laboratory equipment, reagents, MCB Media & Supplements, consumables, test kits, and train users to maximize their products.

Responsibilities

• Works with team to grow and close sales through professional communication with existing and potential clients.
• Works with team to Implement Business Development plans by building corporate relationships with customers and the industry/market leaders.
• Utilizes sales and marketing tools to create brand awareness in the market.
• Develops and maintains a database of qualified leads.
• Introduces improvements in business strategies based on customer feedback gotten from calls, presentations, tenders, and follow-up activities within the team’s coverage.
• Source logistics and supervises items’ delivery to customer site in good condition and within the specified timeframe.
• Ensures customer satisfaction and customer relationship management.
• Manages and interprets customer requirements- speaking with clients to understand, anticipate and meet their needs.
• Communicates sales or service opportunities and customer concerns or suggestions to the team lead.
• Identifies and resolves client concerns; recommending a course of action to alleviate these concerns in the future.
• Understands and complies with established guidelines that ensure a safe and healthy work environment.
• Expands market awareness of the company products and the industry experience by communicating features and benefits of the products and services effectively.
• Works with the technical team to ensure that customer project requirements meet the company-set standards.
• Maintains records of customer communications and contact information as required.
• Making/ Attending technical presentations, and webinars as may be requested.
• Prepares responses to RFP (Request for proposals) and RFI (Request for information).
• Attends and participates in trade shows, conferences, and other marketing events as requested
• Work to resolve complex challenges promptly.

Requirements & Skills

• Bachelor’s Degree in any related discipline.
• 5 - 7 years of cognitive experience (consulting and product providing) within the food, education, and healthcare industries.
• Candidate must have a good understanding of the industry.
• Candidate must possess a strong passion for sales as well as a leadership mindset.
• Candidate must possess the ability to manage and grow a team.
• Candidate must possess excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.