Business Development/ Hospitality Manager at Human Capital Partners (HCP)

Human Capital Partners (HCP) - Our client is a reputable Hospitality Institution. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, passionate and resourceful professional to fill the position of Business Development/ Hospitality Manager in Lagos State.

Job Summary:

The role holder will report to the General Manager and will be responsible for coordinating the overall hospitality and library service to the Institution’s members. He/ She will also assist the General Manager to market the Institution’s facilities in a manner that will improve usage.

Responsibilities:

• Plan and organize the institution’s events (competitions, art exhibition etc.)
• Manage and monitor the utilization of the institution’s facilities including the Library, Gym, Swimming Pool etc.
• Market the hospitality services and facilities to institution members and their families.
• Coordinate the activities of the various special interest groups (e.g., art exhibition, book reading etc.).
• Manage relationship with third parties required to provide services.
• Ensure all members and customers receive courteous and efficient service from all staff members.
• Handle complaints and problems promptly from members, guests and clients.
• Coordinate the usage and training in fitness facilities including the Gym, Spa, Billiard, Sauna etc.
• Perform other duties as assigned by the General Manager and house sub-committee.

Requirements:

• A first degree in Marketing, Business Administration, Social Sciences, or related discipline from a reputable institution.
• Minimum of 5 years’ cognate experience in a Hospitality or Business Development function.
• Membership of a relevant professional body or a relevant post graduate degree will be of added advantage.
• Strong oral and written communication skills.
• Strong persuasive, negotiation and influencing skills.
• Gravitas, stakeholder and relationship management exposure required to inspire confidence and create trust.
• Strong ethics and high level of integrity.
• Ability to work independently and with very limited supervision.
• Flexibility in resolving issues and addressing changing priorities.
• High Attention to detail.