Business Development Executive at AETI Consulting

Description

• The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic and civil work activities on the outside plant network. The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.
• Corporate Customers: Restore service failures within 3 hours of its occurrence - Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.
• Retail Customers: Restore service failures within 12 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fiber break-fix MTTR.
• Activate FOS Customer requests within 3 days of signup.
• Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Educational Qualifications & Functional Skills

• Academic: University Degree in Telecoms, Engineering or Applied Sciences.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long-distance fiber optic infrastructure.
• Sound knowledge of telecom industry best practices, norms, and technical requirements with regard to fiber & civil work maintenance.
• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
• Capable of understanding fiber network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members, and the local community.
• At least 2 years in the telecommunications industry, with experience in Fiber network deployments and outside plant maintenance.
• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.