Business Developer (Sales & Distribution) at Pagatech Limited

Location: Yaba, Lagos
Department: Human Capital
Career Level: Grade 3
Sector: Financial Institution
Reports To: Regional Manager, Lagos Region

About the Role

• The Business Developer (BD) manages the relationships between the company and Paga agents within his / her zone with a focus to ensure long-term growth and sustainability of the agent network. The main goal is to grow existing customers and acquire new customers.

Primary Responsibilities
Achievement of commercial targets set for the zone

• A Business Developer has ownership for achieving the commercial targets set for assigned zone. These include targets for active agent, transaction mix, transaction value,   transaction volume and others as may be assigned. Responsibilities related to these include:
  • Agent retention / growth
  • Ensure appropriate cash and electronic-float levels.
  • Maintain consistent growth in active agent, transaction count and value
  • Monitor agent activity to ensure compliance with Paga standards in alignment with the Agent Compliance Handbook.
  • Assess the activities and performance of agents in their zone and report to the Field Supervisor where applicable.

New agent recruitment, registration and account set-up:

• Recruit viable agents within their zone to support the specific use cases defined by the company.
• Guide prospective agents in completing the agency registration process.
• Assist new agents to setup their Paga accounts in readiness for processing customer transactions.

Agent training:

• Train Paga agency owners and staff on all aspects of managing the agency and serving Paga customers.

Visibility of agent outlets:

• Ensure all agent outlets are properly branded / activated (internally and externally) to maximize visibility for Paga.
• Representing Paga in the assigned zone:
  • Develop and maintain a positive, professional relationship with all agency principals and outlet assistants in their zone.
  • Communicate important company updates to the agents in their zone and ensuring that the information is understood.
  • Raise issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their zone.

Knowledge and Skill Requirements

• Bachelor’s degree from an accredited university or college
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service
• Experience: Minimum of 1 - 2 years’ experience in FMCG sales

Key Competencies:

• Strong planning and organizational skills
• Think and take initiative as well as ownership of assigned zone
• Keen attention to detail
• Ability to multi-task and manage competing priorities
• Good judgement and decision-making ability
• Excellent communication skills - verbal, non-verbal and written