Business and Quality Specialist, Data.FI at Palladium Group

Requisition ID: req12851

Safeguarding

• We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”.
• We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. 
• All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

You and Your Career:

• If you are a problem-solver, collaborator, and doer, and you have expertise in health informatics, M&E, data analytics, visualization and data use, we are interested in hearing from you. 
• We are a learning organization and provide growth opportunities from the start.  We pride ourselves on giving you the freedom, resources, and guidance to chart a fulfilling career.

Project Overview and Role

• Data.FI is a five-year global project funded by the U.S. Agency for International Development (USAID) to support the HIV and COVID-19 response.
• Data.FI partners with programs to accelerate and sustain access to high-quality data to expedite HIV and COVID-19 epidemic control and maintenance. By improving global, regional, national, and community / local in-depth analyses of HIV and COVID-19 epidemiologic and programmatic data, Data.FI expedites program achievements to improve client services and attain and sustain control of the epidemics.
• Data.FI supports host country governments to enhance existing health information systems (HIS), informing management responses to gaps in programming and sustaining impact by supporting local partner transition.

 Purpose of Position

• Data.FI Nigeria is seeking for a skilled Business and Quality Specialist (BQS) to join the Health Informatics team to ensure the final product satisfies business objectives and user expectations.
• S/he will be a bridge between the client’s business needs and the technical capabilities of our team and will be responsible for gathering information, documenting processes, and confirming the final documents with users.
• The BQS will also coordinate the process for analyzing software programs.
• This process will involve creating and implementing testing methods, recording the test results, and providing recommendations to improve software programs based on the result.
• He/she will be responsible for evaluating software functions and designing test protocols to ensure that products work as intended.
• He/she will be responsible for completing all testing procedures, suggest performance changes, and preparing performance reports.
• He/she will be responsible for interfacing with end users to ascertain areas of improvement and evaluate technical infrastructure for security issues and automation solutions. 
• The Business and Quality Specialist will report to the Health Informatics Lead.  

Primary Duties and Responsibilities

• Determine and develop user requirements for project supported solutions
• Evaluate business processes, anticipate requirements, uncover areas for improvement, and support development and implementation of solutions
• Develop and successfully deliver stakeholder engagement plans to support Business and Quality Assurance
• Manage stakeholder mapping and communications including managing the Health Informatics Community of - Practice (HI- CoP) website and helpdesk/issue tracking platforms
• Identify bugs, issues, and new requirements on the HI-CoP helpdesk platform, classify and escalate to the technical lead
• Work with the HI Lead in managing and facilitating the HI-CoP meetings and forums
• Develop test plans and procedures and make sure that user requirements are met
• Design manual and automated test procedures to evaluate each software product
• Implement software evaluation test programs
• Conduct testing and liaise with the technical lead to validate resolved issues
• Be responsible for general technical documentation.

Required Qualifications

• Bachelor's Degree in Computer Science, Software Engineering or similar field
• Minimum 2 years Work experience in business analysis, quality assurance and stakeholder management
• Good analytical and conceptual thinking skills
• Good stakeholder engagement and communication skills
• Excellent documentation skills
• Knowledge of program testing software 
• Good knowledge of debugging codes and software development languages
• Experience working in an Agile/Scrum development process
• Ability to collate data and compile test reports
• Ability to work with software testing procedures
• Ability to coordinate and balance priorities of multiple projects and deliverables
• Experience working with multi-disciplinary teams will be an added advantage.