Business Analyst at Old Mutual Plc

This role determines and documents business requirements and works with design & implementation staff to design & implement solutions within constraints. The incumbent is individually accountable for achieving results through own efforts.

Descriptor

• Analyses past, present and future business environment.
• Works closely with systems analyst and project manager to design and implement solutions.
• Tests systems and user acceptance and implements changes or new applications.
• Ensures all testing protocols are adhered to.
• Investigates and defines requirements for business processes.
• Analyses business processes to determine problems, risks and opportunities for improvement.
• Renders support and facilitates sessions for end-users, including training.
• Documents requirements including data modelling, interface layouts, data flows, screen and report layouts, etc.
• Supports in sessions for end-users, including training.
• Provides input to the documentation of requirements including data modelling, interface layouts, data flows, screen and report layouts, etc.
• Supports in the design of new business processes.

Supports in strategies and guidelines to improve the business environment.

Key Result Areas

• System Testing
• Specifications Development
• Solution Design & Implementation
• Personal Effectiveness
• Business Analysis
• User Support
• MIS Functions

Accountabilities

System Testing:

• Tests systems and user acceptance and implements changes or new applications.
• Ensures all testing protocols are adhered to.

Specifications Development:

• Investigates and defines requirements for business processes.
• Documents requirements including data modeling, interface layouts, data flows, screen and report layouts, etc.

Solution Design & Implementation:

• Works closely with the systems analyst and project manager to design and implement the best possible automated solution within the constraints of the tools available.
• Facilitates systems, user acceptance testing and implementation of changes or new applications.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Business Analysis:

• Analyses past, present and future business environment.
• Analyses business processes to determine problems, risks and opportunities for improvement.
• Works with managers and relevant users on feasibility studies and establishing business and systems requirements.

User Support:

• Renders support and facilitates sessions for end-users, including training.
• Serves as Admin for the CRM platform
• Serves as Admin for the BI platform
• Offer Project Management support

Qualifications and Experience

• Up to 3 years’ experience in business applications with some exposure to IT functions. An expert in a particular field.