Bus Chaperone at Charterhouse Lagos

Role Overview

• The successful candidate’s role will be to provide pastoral care and supervision by ensuring students are escorted safely to and from school while maintaining excellent customer service.

Responsibilities

Chaperone Duties

• Escort students safely from the designated pick-up point in Ikoyi at 6:00am to school in Ogombo.
• Supervise and ensure the orderly behaviour of all students during the journey.
• Maintain accurate records of attendance for all students travelling on the bus.
• Ensure students are safely collected and dropped off at authorised locations to adults authorized by the parents.
• Communicate proactively with parents and Line Manager regarding pick-up and drop-off arrangements.
• Respond appropriately and politely to messages or calls from parents during transit, maintaining professionalism and confidentiality.
• Work in partnership with the Driver to ensure a smooth, efficient, and safe service.
• Notify the Line Manager promptly of any delays, incidents, or significant traffic issues affecting arrival and departure times.

Safeguarding and Welfare

• Ensure all children are safe, comfortable, and accounted for at all times.
• Report any safeguarding concerns immediately to the Designated Safeguarding Lead.
• Uphold the highest standards of child protection and professional conduct.

Qualification, Skills and Knowledge

Qualifications and Experience (Essential / Desirable)

• Minimum qualification: OND.
• Previous experience working with children or in a school environment.
• First Aid or Basic Safety training or willingness to obtain.
• Administrative, customer service or front-of -house experience.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong sense of responsibility and punctuality.
• Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize workload effectively.
• Professional appearance and demeanour.
• Ability to work collaboratively with staff, students, and parents.
• Strong judgement and ability to respond to issues appropriately while in transit.
• Knowledge of Lagos routes and traffic patterns.

Personal Traits

• Resilient and adaptable to changing circumstances.
• Problem-solving skills and the ability to remain calm under pressure.
• Commitment to safeguarding and promoting the welfare of children.
• Commitment to upholding the values and ethos of Charterhouse Lagos.
• A drive for excellence, an appreciation of the importance of education and an understanding and appreciation of the aims, mission and values of the school.