Branch Operations Manager - MicroFinance Bank -Agabra at Waya Multilink

Job description.

WayaBank is a Micro Finance Bank that  provides Banking and Payment services such digital banking Agency Banking, POS Merchant acquiring in Agbara Ogun State.

As the Managing Director, you will be responsible for the overall strategic direction, leadership, and management of the microfinance bank. You will drive growth and expansion, ensure operational efficiency, maintain regulatory compliance, and lead a diverse team to achieve the bank's mission and objectives.

Key Responsibilities

Strategic Leadership:

• Develop and execute a comprehensive strategic plan that aligns with the bank's vision, mission, and values.
• Identify growth opportunities and expansion strategies to increase the bank's market presence and impact.

Financial Management:

• Oversee financial performance, budgets, and forecasts, ensuring profitability and sustainable growth.
• Implement effective risk management strategies and maintain a strong credit quality portfolio.
• Monitor key financial indicators and take proactive measures to address any deviations.

Operational Excellence:

• Streamline operational processes to enhance efficiency, customer experience, and service delivery.
• Maintain a robust internal control framework and ensure compliance with industry regulations and standards.

Team Leadership:

• Foster a positive and collaborative work environment, leading and inspiring a diverse team of professionals.
• Provide coaching and professional development opportunities to ensure the team's continuous growth.

Customer Engagement:

• Enhance customer relationships and ensure the bank's products and services are aligned with customer needs.
• Drive customer retention and satisfaction by promoting excellent service quality.

Market Expansion:

• Identify potential markets and segments for expansion, conducting market research and feasibility studies.
• Develop and execute market entry strategies to successfully launch new branches or units.

Technology and Innovation:

• Stay abreast of technological advancements in the financial sector and leverage innovative solutions to improve operational efficiency and customer experience.
• Drive digital transformation initiatives to enhance the bank's competitive advantage.

Regulatory Compliance:

• Ensure adherence to all relevant regulatory guidelines and industry standards.
• Liaise with regulatory bodies and maintain strong relationships to stay updated on changes and requirements.

Qualifications

• Bachelor's Degree in Finance, Business Administration, Economics, or a related field; MBA preferred.
• 10 years of progressive experience in the microfinance or financial services industry, with a minimum of 7 years in a leadership role.
• Strong understanding of microfinance operations, risk management, and regulatory compliance.
• Proven track record of successfully leading teams and driving growth in a financial institution.
• Excellent interpersonal and communication skills, both written and verbal.
• Strategic thinker with the ability to make data-driven decisions.
• Demonstrated ability to manage change and navigate a dynamic environment.
• Proficiency in utilizing technology and digital tools for business enhancement.