Branch Manager at Ultraviolet Microfinance Bank

Position Overview:

We are seeking a dynamic and results-oriented Branch Manager for our microfinance bank. The ideal candidate will be responsible for driving deposit and credit growth while providing strong leadership to the branch team. The Branch Manager will ensure the highest levels of customer service and operational efficiency, fostering a culture of excellence and accountability.

Key Responsibilities:

Leadership and Team Management:

• Lead, motivate, and develop branch staff to achieve performance targets.
• Conduct regular performance reviews and provide ongoing coaching and training.
• Foster a positive work environment that encourages teamwork and high morale.

Deposit Growth:

• Develop and implement strategies to attract new customers and retain existing ones, driving deposit growth.
• Monitor and analyze deposit trends and market conditions to identify opportunities.
• Collaborate with marketing to promote deposit products effectively.

Credit Management:

• Oversee the credit process, ensuring adherence to policies and risk management guidelines.
• Analyze credit applications and make sound lending decisions to minimize risk while maximizing growth.
• Maintain a healthy loan portfolio by monitoring delinquency and implementing recovery strategies as needed.

Operational Excellence:

• Ensure compliance with regulatory requirements and internal policies.
• Manage branch operations, including cash management, security, and reporting.
• Implement best practices to improve operational efficiency and customer service.

Customer Relationship Management:

• Build and maintain strong relationships with customers, addressing their needs and concerns promptly.
• Promote a customer-centric culture within the branch, ensuring high levels of satisfaction.
• Gather feedback to improve service delivery and product offerings.

Financial Performance:

• Prepare and manage the branch budget, ensuring profitability and cost-effectiveness.
• Analyze financial reports and key performance indicators to drive decision-making.
• Set and achieve sales targets for deposits and loans.

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 5years of experience in banking or financial services, with at least 3years in a management role, preferably in microfinance.
• Strong knowledge of deposit and credit products, regulatory requirements, and risk management practices.
• Proven leadership skills with the ability to inspire and develop a high-performing team.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficient in financial analysis and performance metrics.

Preferred Skills:

• Experience in microfinance operations and community engagement.
• Familiarity with digital banking solutions and innovations in the microfinance sector.