Branch Manager at The People Practice

Our client, an upscale laundry and dry-cleaning organization, is seeking a dynamic and experienced Branch Manager to lead their store and ensure its success by delivering exceptional customer experiences, driving sales growth, and managing day-to-day operations. This role requires a results-driven individual with excellent leadership skills and a strong passion for retail and luxury goods.

Responsibilities

Operational Leadership

• Oversee daily store operations, ensuring smooth functioning and adherence to company standards.
• Maintain store visual standards, ensuring a premium and inviting environment.
• Manage inventory levels and ensure accurate stock management, ordering, and replenishment.

Sales Performance

• Drive sales to meet or exceed revenue targets.
• Analyze sales reports and KPIs, identifying areas for improvement and implementing action plans.
• Implement strategies to enhance customer acquisition, retention, and overall satisfaction.

Customer Experience

• Deliver an exceptional and personalized shopping experience aligned with the brand\'s values.
• Address and resolve customer queries and complaints professionally and effectively.

Team Management

• Recruit, train, and mentor staff to create a high-performing and motivated team.
• Set individual and team goals, regularly evaluating performance and providing feedback.
• Foster a positive work environment that promotes teamwork, creativity, and accountability.

Brand Representation

• Uphold the brand image by ensuring store compliance with visual merchandising and promotional guidelines.
• Act as an ambassador for the brand, promoting its values and vision.

Financial Management

• Prepare and manage budgets, controlling costs and maximizing profitability.
• Ensure proper handling of cash, sales receipts, and banking transactions.

Compliance and Safety

• Ensure compliance with company policies, health and safety standards, and local regulations.
• Address and mitigate any risks related to store operations.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum of 5-7 years proven experience as a Branch Manager, Store Manager in business development or sales, with a proven track record in driving market growth and implementing successful initiatives in retail or luxury industries highly preferred.
• Proficient in major administrative applications and software - Microsoft Word, Microsoft Excel, Microsoft Office suite, programs and project management tools like Microsoft Project and SharePoint
• Solid understanding of retail KPIs and a track record of achieving sales targets.
• Proficiency in retail management systems and POS software.
• A strong sense of style, fashion, or luxury product knowledge is preferred.
• Proven Management and/or relationship management experience at a senior, strategic level role.
• Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment  
• Extensive experience of managing different teams in luxury business

Must have skills

• Excellent communication and interpersonal skills to engage with customers and staff.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Evidence of well-developed leadership skills.
• Able to adapt and succeed in a changing environment
• Excellent negotiation skills
• Able to use these relationships to deliver service improvements
• Demonstrate ability to motivate and communicate with others at all levels
• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.