Branch Manager (Retail Store) at KyDAL Office Point

Qualification: B.Sc/HND/MBA/MSc/MA

CITY: V/I

Our Client is a Multinational from the Sales and Retail industry who is looking to recruit experienced persons for the position of a Branch Manager 

Purpose: Manages processes and procedures to ensure store operational standards to maximize profit and deliver excellent customer service.

Key Responsibilities:

Merchandising Management

Main tasks:

• Plans, directs, controls and evaluates merchandising activities
• Ensures that regular quality checks are conducted on merchandise
• Ensures that merchandising standards are implemented and maintained
• Ensures that hygiene, housekeeping and safe working standards are maintained
• Manages inventory and ensures optimal stock levels 
• Maintains an ongoing awareness of competitive activity in the immediate marketing area
• Analyses category performance across a variety of indicators e.g. sales gross profit, market share
• Ensures that category management standards are maintained
• Conducts daily mule train
• Monitors implementation of In store signage discipline

Customer Service Management

• Listens, confirms and responds to customer request for products and services
• Ensures the effective implementation of customer service standards
• Monitors customer service levels and standards in the store
• Deals with escalated unresolved customer complaints
• Supports social responsibility initiatives

Sales Promotion Management

• Provides feedback on the success of all promotional activities
• Ensures promotional activities are implemented in store
• Monitors the implementation of promotional activities for the duration of the promotion

Finance and Administration

• Ensures actions plans to reduce excessive wastage are implemented and maintained
• Conducts regular meeting with Departmental Management teams
• Monitors budgets relating to sales, gross profit, net profit and expenses
• Ensures compliance to operational legislation
• Ensures adherence to finance and administration policies and procedures
• Manages stock to achieve targeted gross margins
• Develops staff roster to meet business needs
• Prepares store for stocktake
• Ensures daily price changes actioned

People Management and Development

• Ensures effective management of employees
• Initiates disciplinary enquiries in accordance with disciplinary procedure
• Ensures that employee grievances are processed in accordance with the provisions of the Grievance Procedure
• Monitors the performance of subordinates against agreed objectives and standards
• Conducts onthejob training for departmental staff in store
• Reviews staffing requirements
• Manages and motivates team to meet profit objectives and operational efficiencies
• Ensures the human resources policies, procedures and practices are effectively implemented and labour legislation compliance

Operations and Maintenance Management

• Ensures that all equipment is maintained in effective working order
• Ensures that all general maintenance contractors provide agreed services
• Ensures general maintenance standards are met

Shrinkage and Security

• Ensures all security systems are fully operational
• Manages the implementation of shrinkage control measures
• Implements shrinkage plan
• Adheres to end of day procedures and pre closing checks

Requirements:

•  Quick decision making skills
• Problem Solver
• Great Customer Service Skills
• Good written and verbal communication skills
• Physically fit
• Excellent time management skills
• Extraordinary team management skills
• Excellent attention to detail

Salary : The Range of N600,000 to N700,000