Branch Manager - Retail at Smart Partners

Job Overview

• The Branch Manager (retail) is responsible for overseeing the overall performance and operations of the branch, ensuring profitability, operational efficiency, customer satisfaction, and compliance with organizational standards and regulatory requirements.
• This role involves leading and motivating staff, managing resources, driving business growth, and maintaining strong relationships with customers and stakeholders.

Key Responsibilities
Business Growth & Revenue:

• Develop and implement branch sales and business development strategies.
• Identify new business opportunities to expand the customer base.

Operations Management:

• Oversee daily branch operations, ensuring efficiency and adherence to policies.
• Monitor financial performance, budgets, and cost controls.
• Ensure accurate and timely reporting of branch performance.

Customer Service:

• Promote a customer-centric culture within the branch.
• Handle escalated customer issues and ensure quick resolution.
• Maintain strong relationships with key clients.

Team Leadership:

• Develop branch staff.
• Set clear performance goals and conduct regular appraisals.
• Foster teamwork, motivation, and continuous learning.

Compliance & Risk Management:

• Ensure branch operations comply with company policies and industry regulations.
• Monitor risk exposure and implement controls to safeguard assets.
• Ensure timely audits and proper documentation.

Requirements

• Bachelor’s degree in Business Administration, Finance, Management, or related field (Master’s degree is an advantage).
• Minimum of 6–8 years of relevant experience, with at least 3 years in a supervisory or managerial role.
• Proven track record in business development, operations management, and people leadership.
• Strong financial acumen and ability to analyze performance data.

Competencies & Skills:

• Leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Strong customer service orientation.
• Problem-solving and decision-making ability.
• High level of integrity, professionalism, and accountability.
• Proficiency in MS Office and relevant business management tools.