Branch Manager (Microfinance) at Bridgemead Consulting

Responsibilities

• The Branch Manager is responsible for providing strategic leadership and operational oversight for the branch, ensuring profitability, compliance, and service excellence.
• This role drives business growth through effective marketing, risk management, and customer relationship development while maintaining high standards of performance and integrity in line with the bank’s mission and regulatory requirements.
• Develop and execute branch business strategies to achieve set financial targets.
• Drive deposit mobilization, credit growth, and revenue diversification initiatives.
• Expand the branch’s customer base and market share through proactive marketing and partnerships.
• Promote cross-selling of bank products and services to enhance customer value.
• Supervise loan processing, disbursement, monitoring, and recovery activities.
• Maintain a healthy loan portfolio by ensuring PAR (Portfolio at Risk) remains below 5%.
• Enforce compliance with credit policies, risk assessment standards, and CBN regulations.
• Identify, evaluate, and mitigate operational and credit risks across branch activities.
• Oversee all daily branch operations, including cash management, account opening, and service delivery.
• Ensure strict adherence to AML/CFT, KYC, and other regulatory and internal control standards.
• Implement and monitor operational policies to ensure efficiency and accountability.
• Liaise with auditors, regulators, and stakeholders to maintain a positive compliance record.
• Lead, coach, and develop branch staff to achieve individual and team performance goals.
• Conduct regular team meetings to review targets, performance gaps, and improvement plans.
• Support HR processes including recruitment, onboarding, appraisal, and discipline.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Ensure excellent customer service delivery and prompt resolution of complaints.
• Build and sustain strong relationships with key customers and community stakeholders.
• Track branch financial performance and prepare timely weekly and monthly reports.
• Analyze variances and recommend corrective actions to achieve set goal.