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  • Posted: Jun 7, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the...
    Read more about this company


    Billing Support Engineer

    Job Description

    • Bill Plan reconciliation and maintenance of checks with team to reduce subscribers complains and increase customer’s satisfaction.
    • Identified, researched and resolved billing variances to maintain system accuracy and currency.
    • Generate and modifies invoices templates to enhance branding and detailed clarity to our customers.
    • Design and creation of subscribers VAS plans to boost and enhance sales and for customer’s consumption.
    • Providing configuration and troubleshooting support on the billing enterprise solution application.
    • Coordinating with 3rd party Software vendors on Systems Integrations and process development.
    • Manage & Monitor E2E Billing: Pre-Bill, Post Bill Operations in Alepo and Covalence system.
    • Responsible for driving down the resolutions of incidents problem by vendor or application, trouble tickets, configurations, Automations errors and backend fixes. 
    • Coordination and involvement in critical action operations like Backup & restoration of billing node servers, Fraud handling and Revenue sensitive operations to boost productivity.
    • Providing technical assistance to internal customers, making product presentations, support materials and educating various staffs within and outside the state on broadband product use


    • 3 - 4 years of experience running billing systems in the telecommunications industry
    • Demonstrated ability in troubleshooting billing issues
    • Very experienced with Linux, Windows Operating System
    • Proficient in web standards and technologies: HTML/XHTML, CSS, JavaScript
    • Databases: Oracle 10g, 11g, 12c; MySQL
    • Demonstrated ability in making sure uptime of solutions and ability to work on change requests and projects.

    Method of Application

    Interested and qualified? Go to Proten on to apply

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