Jobs at Proten

Job Overview:

We are seeking an experienced Key Account Manager to join our team. The successful candidate will be responsible for managing and growing our government and enterprise accounts in the dedicated link business. The ideal candidate should have a strong track record of success in sales and business development in the ISP industry, with a particular focus on enterprise sales and government vertical sales.

Responsibilities:

• Manage and grow existing government and enterprise accounts in the dedicated link business
• Develop and implement strategic account plans to achieve revenue targets and business goals
• Identify and pursue new business opportunities within existing accounts and through new customer acquisition
• Build and maintain strong relationships with clients and key stakeholders
• Collaborate with other teams within the company to ensure high-quality service delivery to clients
• Conduct market research to identify trends and opportunities for growth
• Prepare and deliver sales presentations and proposals to potential clients
• Manage the sales pipeline and ensure timely follow-up with leads and prospects
• Negotiate contracts and agreements with clients
• Provide regular reports on account performance to management

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field
• At least 5 years of experience in sales and business development in the ISP industry
• Proven track record of achieving and exceeding sales targets in enterprise sales and government vertical sales
• Strong understanding of the dedicated link business and related technologies
• Excellent communication, interpersonal, and networking skills
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Willingness to travel as required
• Suitable Enterprise Sale Candidate with Government Vertical Sales - Dedicated link Business experience

go to method of application »

Job Description

• Bill Plan reconciliation and maintenance of checks with team to reduce subscribers complains and increase customer’s satisfaction.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Generate and modifies invoices templates to enhance branding and detailed clarity to our customers.
• Design and creation of subscribers VAS plans to boost and enhance sales and for customer’s consumption.
• Providing configuration and troubleshooting support on the billing enterprise solution application.
• Coordinating with 3rd party Software vendors on Systems Integrations and process development.
• Manage & Monitor E2E Billing: Pre-Bill, Post Bill Operations in Alepo and Covalence system.
• Responsible for driving down the resolutions of incidents problem by vendor or application, trouble tickets, configurations, Automations errors and backend fixes. 
• Coordination and involvement in critical action operations like Backup & restoration of billing node servers, Fraud handling and Revenue sensitive operations to boost productivity.
• Providing technical assistance to internal customers, making product presentations, support materials and educating various staffs within and outside the state on broadband product use

Qualifications:

• 3 - 4 years of experience running billing systems in the telecommunications industry
• Demonstrated ability in troubleshooting billing issues
• Very experienced with Linux, Windows Operating System
• Proficient in web standards and technologies: HTML/XHTML, CSS, JavaScript
• Databases: Oracle 10g, 11g, 12c; MySQL
• Demonstrated ability in making sure uptime of solutions and ability to work on change requests and projects.