Billing Support Engineer at Ascentech Services Limited

Industry: Telecom / ISP

Job Description

• Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)
• Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing
• Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
• Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
• Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
• Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
• Analysis of Events / Renewals/ Service/System in error, provide work around solutions
• Overall knowledge of the E2Eapplication, systems & solution for their application suite.
• Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
• Accountable for meeting & improving SLA & KPIs for their application suite.
• Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
• Support on work allocation (shifts, rotas)
• Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
• Role Category: Operations, Automation, Telecom Billing Domain.

Qualifications

• Candidates should possess a Graduate / Post-graduate qualification
• Experience: Minimum of 4-6 Years of experience in Telecom Billing and strong in handling backend systems.
• Functional Area: I.T Software - Application Programming, Operations & Maintenance.

Key Skills:

• UNIX / Shell Scripting / SQL / My SQL/ORACLE.