Billing Officer at Lily Hospitals Limited

Job Summary

The role is responsible for providing financial, administrative and clerical services in order to ensure effective, efficient and accurate bills are prepared and delivered to customers with agreed standards and approvals.

DUTIES & RESPONSIBILITIES

OPERATIONS AND FINANCE

• Aggregate all billable transactions and prepare individual customer bills irrespective of the categories, and total monthly invoice for all credit transactions in a timely manner.
• Ensure all monthly invoices are dispatched before the commencement of subsequent billing cycle.
• Maintain accurate records by saving all invoices in secured hard drives.
• Prepare customer/patient invoices for sales and services rendered by the organization.
• Collaborate with the Credit Control Unit by availing records to help them work effectively.
• Ensure that all services within the organization have monetary value at all time. 
• Ensure that the approved tariff is executed for all transactions at all times
• Ensure that there is full satisfaction for both internal and external customers
• Ensure that all invoices that exit the facility have a form of acknowledgement, either in hard copies, soft copies or documented phone agreements
• Support the Head of Department in contracts and tariff reviews periodically
• Ensure that all financial and operational data are reported monthly
• Ensure full patients confidentiality
• Uploading and Coding of all Invoices/Claims required by Clients in claims processing and submission.

KEY PERFORMANCE INDICATORS

• Ensure 100% achievement of processing all claims hence promoting profitability
• Zero % to Billing Errors
• Ensure bill roll out on or before 5th of the preceding month and 12mins for private inpatients.
• 100% attendance and punctuality to work.
• 100%   customer satisfaction.
• Ensure training and re-training of internal customers.
• Ensure monthly reports are on time according to set timelines
• 100% compliance to process manuals and SOPs and continuous Quality improvements.
• Zero % degree tolerance to waste

The Person

• Minimum academic qualification of a Bsc or HND in a Science or Social Science.
• Minimum of 1year relevant work experience.
• Excellent customer service
• Full working knowledge of the Microsoft office package is required especially with spreadsheet software(Excel)
• Excellent business analysis, statistical analysis, communication and people management skills
• Exceptional oral, written and presentation skills are required for this role