Billing Center Supervisor at Ibadan Electricity Distribution Company (IBEDC) Plc

Job Description

This job holder coordinates and supports IBEDC postpaid operations to ensure integrity, control and protection of the postpaid revenue in achieving business objectives.

Job Requirements

1. A Bachelor's Degree in Engineering, Accounting, or any related field.
2. A postgraduate professional certificate in a relevant field. (Added advantage).
3. Membership of relevant professional bodies.
4. At least 5 years post-qualification experience.

Technical competencies

1. Knowledge and understanding of the Nigerian Electricity Supply Industry (NESI). 
2. Strategic planning and Business Development. 
3. Numerate and analytical proficiency.
4. Understanding of Marketing & Customer Insights.
5. Working knowledge of and experience in data analytics.

Behavioral competencies

1. Good interpersonal and persuasion skills.
2. Ability to multitask, prioritize, and manage time effectively.
3. Good oral and written communication skills.
4. Strong problem-solving and analytical skills. 
5. Strong Customer Service Orientation.

Job Responsibility

1. Oversees Post-paid Billing Operations at Regional Billing Centres. 
2. Confirmation of all post-paid billing documents and customer data updates.  
3. Liaises with the BHMs, BHAs, and Team Leads of all Service Centres for the collection of billing inputs.  
4. Ensures appropriate billing of customers using their meter readings, estimation, and/or fixed consumption. 
5. Oversees bill printing and ensures activities timelines are met by the Business hubs.  
6. Prepares periodic and ad-hoc reports to Business hubs and Regional Officers.  
7. Liaises with billing system vendors and suppliers for maintenance support. 
8. Ensures compliance with all NERC regulations on Post-paid billings. 
9. Analyses billing report to determine various trends that can aid Regional management decisions. 
10. Loss prevention by adhering to SOPs. 
11. Performs other Ad-hoc assignments that may be assigned by the Team Lead, Post-paid Operations.