Billing / AR Officer at Netcom Africa

Location: Victoria Island, Lagos

Purpose

• Administer the billing and collection activities for the company to ensure customers pay on time and in full.  Reporting of company sales and revenue information, and maintain the integrity of the customer billing system.

Key Duties & Responsibilities

• Manager invoicing activities and maintenance of customer billing software
• Approval of Site Activity Requests
• Daily posting of customer payments to the billing software system
• Daily monitoring of  accounts and customer payment status to ensure accurate activation and re-activation of services
• Follow up on customer billing queries and changes to service plans, upgrades/downgrades
• Generation of weekly and monthly sales/revenue reports for management and financial reporting
• Adhere to TL9000 requirements, review of all tasks and responsibilities to ensure documented procedures are followed and/or updated, with recommendations on improvements

Essential Skills/Knowledge

• 2 plus years experience in a billing and collections role for an international company
• Excellent written and verbal communication skills
• MS Office applications to an intermediate or advanced level
• Ability to respond to customer calls and emails in an effective and timely manner

Essential Skills/Knowledge:

• Industry and market knowledge of credit and collection practices

Education and/or Professional Qualification

• University graduate in Business or Accounting discipline.