Bartender at Davina Hotel & Resort

Job Summary

• We are seeking a skilled, professional, hardworking, and customer-focused Bartender to join our hotel team.
• The successful candidate will be responsible for preparing and serving alcoholic and non-alcoholic beverages, welcoming guests, taking orders, maintaining cleanliness in the bar area, managing stock, and ensuring that guests receive excellent service throughout their visit.
• The ideal candidate must have good communication skills, a positive attitude, a neat appearance, knowledge of beverages and mixology, and the ability to work efficiently under pressure while maintaining professional conduct and complying with hotel policies and service standards.

Duties and Responsibilities
Guest Reception and Customer Service:

• Welcome guests warmly and courteously upon arrival at the bar.
• Present beverage menus and provide accurate information about available drinks, prices, and special offers.
• Respond politely to guests' questions and enquiries.
• Recommend beverages based on guests' preferences when appropriate.
• Attend promptly to guests' needs and requests.
• Handle guest complaints professionally and report unresolved issues to the supervisor.
• Maintain a friendly, respectful, and professional attitude toward all guests.
• Monitor guests' alcohol consumption and refuse service responsibly when necessary.

Beverage Preparation and Service:

• Take guests' beverage orders accurately.
• Prepare and serve alcoholic and non-alcoholic drinks according to hotel standards.
• Mix cocktails, mocktails, juices, soft drinks, coffee, tea, and other beverages as required.
• Use correct measurements, recipes, garnishes, glassware, and presentation standards.
• Serve beverages promptly and correctly.
• Confirm that orders are complete and meet guests' requirements before serving.
• Follow up with guests to confirm their satisfaction with the beverages and service.
• Process bills and payments accurately where assigned and authorized.
• Verify guests' age when required and comply with all applicable alcohol service regulations.

Cleanliness and Hygiene:

• Keep the bar counter, service stations, storage areas, and assigned areas clean and tidy.
• Clean and polish glassware, bar tools, equipment, and work surfaces regularly.
• Maintain high standards of personal hygiene and grooming.
• Follow food safety, sanitation, and hygiene procedures.
• Dispose of waste properly and maintain clean waste areas.
• Report spills, broken equipment, and other hazards immediately.
• Ensure that beverages, garnishes, ice, and other ingredients are handled hygienically.

Stock and Equipment Management:

• Ensure that beverages, mixers, garnishes, ice, glassware, napkins, and other bar supplies are available.
• Handle bar equipment carefully and report damaged or missing items.
• Monitor stock levels and report shortages to the supervisor.
• Store alcoholic beverages and other supplies securely and appropriately.
• Assist with stock-taking, inventory checks, and daily beverage counts when required.
• Record beverage usage, wastage, breakages, and transfers accurately.
• Avoid waste, misuse, or unauthorized removal of hotel property.

Teamwork and Communication:

• Work closely with restaurant staff, kitchen staff, receptionists, and other hotel employees.
• Communicate orders, special requests, and guest concerns accurately.
• Coordinate with service staff to ensure timely beverage delivery.
• Attend staff briefings and departmental meetings as required.
• Follow instructions from supervisors and management.
• Assist colleagues when necessary to ensure smooth bar and restaurant operations.

Discipline and Professional Conduct:

• Report to work punctually and be properly dressed in the approved uniform.
• Comply with hotel rules, regulations, and operational procedures.
• Treat guests, colleagues, supervisors, and management with respect.
• Avoid arguments, fighting, bullying, abusive language, and any form of misconduct in the workplace.
• Refrain from using mobile phones during working hours except when authorized or required for official duties.
• Never disclose confidential guest or hotel information without authorization.
• Report incidents, customer complaints, suspected theft, and operational problems promptly.
• Carry out other reasonable duties assigned by the supervisor or management.