Banquet Supervisor at Hilton Worldwide

What will I be doing?

As a Banquet Supervisor you are responsible for driving business profitability, cost management and deliver an excellent Guest and Member experience. A Banquet Supervisor you will also be required to assist the department. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction
• To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
• Ensure departmental service standards are strictly adhered to at all times
• Ensure proper handling of all operating equipment to minimize breakage or loss.
• To be friendly and polite in front of guests at all times.
• Assign and supervise duties to all direct reports.
• To assist in other Food & Beverage areas if and when required.
• Handle guest complaints / comments efficiently and promptly.
• Ensure outlet cleaning schedules are adhered to and identify additional requirements.
• To assist in the service of food & beverage when required.
• Study and learn menu terminology.
• Report for duty on time with clean attire.
• Follow the policies and procedures introduced by the Food & Beverage department
• Train, coach and mentor team members actively to ensure continuous skill improvement
• Perform periodic scheduled performance reviews with assigned team members
• Take disciplinary action when required in line with team member conditions of service
• Balances working hours in accordance with needs of the outlet operations
• To carry out any other reasonable tasks requested by your Manager or HOD

What are we looking for?

A Banquet Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of HND or BSc in Related field
• Experience of managing large teams.
• Experience and knowledge with large functions.
• Good communication skills, great leadership and organizational skills
• Ability to drive cost effectiveness and generate revenue
• Focus on details and customer care
• Ability to use computer applications as Microsoft Office Word and excel and PowerPoint