At Source Credit, we have our plans to serve you better right at the center of all we do, and our service offerings. We also ensure we give the best customer service experience that is tailored just for you.
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We are looking for an experienced Banking Operations Lead to join our dynamic team. This is a full-time, role for an Operations Lead at Source Microfinance Bank in Lagos. The Operations Manager will be responsible for overseeing day-to-day general banking operations, ensuring timely delivery of services, and upholding high standards of customer satisfaction. This role involves managing teams, working on process improvements across departments, and ensuring compliance with regulatory policies. This role also offers flexibility for some remote work.
Responsibilities
Coordinate and channel resources to ensure seamless banking operations in line with the Bank’s strategy
Ensure just-in-time service deliveries of bank operations, credit administration, digital platforms etc.
Establish and maintain cordial relationships with and across correspondent banks, relevant partners & stakeholders key to our success
Implement prompt resolution of customer complaints, logged cases, internally observed issues in a proactive manner, as such delivering great customer experience
Ensure all operations follow laid down rules, procedures and regulatory policies
Embark on research, consultation, and engagement to suggest possible improvements to the Bank’s policies & processes aimed at delivering efficient banking services and products
Candidate Specification
Minimum of 5 years banking operations experience in microfinance bank/financial service
Desired candidate must be CIBN certified i.e., obtained MCIB along with other role relevant certification(s)
Experience working in Microfinance Bank and understanding of CBN stipulated ratio, standards, reporting and other relevant guidelines is a must-have
Proven understanding and experience of fintech banking operations
Previous and proven usage of Microsoft office, and core banking solutions is essential for the role holder
Experience working with start-up is an advantage but not compulsory
Excellent verbal and written communication and presentation skills is required
Candidate must possess the ability to work independently and part of a team, should be a self-starter
Excellent analytical, strategic thinking, and problem-solving skills
Bachelor's degree in accounting, finance, or related field
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