Banker, Transactional at Stanbic IBTC

Job ID: 80344037_80329141
Location: Ilupeju Industrial Avenue, Lagos
Job type: Full-time
Business Segment: Consumer & High Net Worth Clients

Job Description

• To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound & Inbound) and email to understand their individual needs and position a solution (product).
• Cross-sell the bank’s products and services to both existing and new customers (onboarding).
• To effectively support and deliver excellent service to Affluent clients by carrying out their banking transactions ranging from Foreign and Local transfers, account Maintenance, issuance of bank collaterals- platinum debit card, checkbook, etc.
• Manage client attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, proffer wealth and Financial Advisory, and engage clients to drive awareness of our Customer Value Proposition to drive customer retention and loyalty.

Qualifications

• Candidates should possess a First Degree in any field.
• Minimum of 3 years’ experience

Behavioral Competencies:

• Generating Ideas
• Exploring Possibilities
• Conveying Self-Confidence
• Developing Strategies
• Interpreting Data

Technical Competencies:

• Data Management
• Written Communication
• Email Monitoring
• Internal Auditing
• Effective Business Communication