Back Office / CRM Officer at Ascentech Services Limited

Job Summary

• We are seeking a detail-oriented Back Office/CRM Officer to manage customer records, update CRM systems, provide administrative support, and ensure accurate and timely processing of customer and sales-related information.

Key Responsibilities

• Maintain and update accurate customer and sales records in the CRM.

• Process and track customer orders, inquiries, and requests.
• Support the sales team with reports, documentation, and follow-ups.
• Monitor customer interactions and ensure timely resolution of pending issues.
• Generate CRM and sales reports for management.
• Coordinate with sales, logistics, accounts, and other departments.
• Ensure proper filing and documentation of customer-related records.
• Follow up on leads, customer requests, and outstanding activities.

Requirements

• OND/HND/Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years’ experience in CRM, back-office, customer service, or sales administration.
• Proficiency in Microsoft Office and CRM software.
• Strong communication, organizational, and analytical skills.
• High attention to detail and accuracy.
• Ability to multitask, prioritize workloads, and meet deadlines.