Audio Visual Technician at SIMS Nigeria Limited

Role Overview

• The AV Technician is responsible for the installation, testing, maintenance, troubleshooting, repair, and servicing of audio-visual equipment. The role ensures that AV systems and equipment are functioning efficiently and meet required technical, quality, and safety standards.

Key Responsibilities
Installation & Setup:

• Install, configure, and commission AV equipment such as televisions, projectors, sound systems, speakers, amplifiers, microphones, and display systems.
• Set up AV systems at customer locations, offices, showrooms, and service centres.
• Conduct equipment testing and calibration after installation.

Troubleshooting & Repairs:

• Diagnose and resolve technical faults in AV equipment and systems.
• Carry out repairs and component replacements in line with approved technical procedures.
• Identify recurring faults and recommend appropriate corrective actions.

Preventive Maintenance:

• Perform routine inspection and preventive maintenance of AV equipment.
• Ensure equipment is properly configured, cleaned, tested, and maintained to minimize breakdowns.
• Maintain accurate records of equipment servicing and repairs.

Technical Support:

• Provide technical assistance and guidance to customers, sales teams, and other departments.
• Explain equipment functionality, operation, and basic maintenance procedures to customers.
• Escalate complex technical issues to the AV Supervisor or relevant technical team.

Service & Warranty Support:

• Handle assigned service requests and warranty-related technical issues.
• Ensure repairs are completed within the approved turnaround time.
• Verify repaired equipment before release to customers.

Documentation & Reporting:

• Maintain accurate records of installations, repairs, service calls, parts used, and equipment status.
• Prepare service reports and provide updates on outstanding technical issues.
• Document recurring equipment faults and recommend improvements.

Health, Safety & Compliance:

• Follow established safety procedures when installing, testing, and repairing AV equipment.
• Ensure proper handling and storage of tools, equipment, and spare parts.
• Comply with manufacturer specifications, company policies, and technical standards.

Key Requirements

• OND/HND/B.Sc. in Electrical/Electronic Engineering, Electronics, Computer Engineering, Telecommunications, or a related technical field.
• Minimum of 3 years of experience in AV installation, electronics repair, technical support, or a related role.
• Good knowledge of audio and visual equipment, including TVs, projectors, speakers, amplifiers, microphones, and display systems.
• Ability to diagnose electrical/electronic faults using appropriate testing equipment.
• Basic knowledge of cabling, connectors, signal flow, HDMI, USB, Bluetooth, Wi-Fi, and other AV interfaces.
• Good troubleshooting and problem-solving skills.
• Ability to read basic technical diagrams and equipment specifications.
• Good communication and customer-service skills.
• Ability to work independently and as part of a technical team.
• Willingness to travel to customer locations when required.