ATM Custodian (Rivers) at Stanbic IBTC

Job ID: 60119

Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports.
• Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
• Ensure that swept deposits are correctly handled appropriately
• Ensure that all irregular items have been actioned before the end of the day
• Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls

Key Responsibilities / Accountabilities
Monitoring of Cash Holdings:

• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements.

ATM Up-time:

• Ensure all ATM channels uptime do not fall below the prescribed ATM %uptime
• Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
• Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
• Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash:

• Control ATM cash according to laid-down instructions
• Balance cash at the required intervals
• Report and action differences in ATM cash promptly
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

• Action ATM reports as listed on the Duty List promptly Reconcile ATM cash daily
• Action Care Suspects accurately and on time, resulting in reduced operating losses.

Legislative Prohibitions:

• In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider
• In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by the Act

Problem Solving:

• Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings
• Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximise productivity
• Ability to attend to customer queries timeously is required
• Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
• Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues

Planning:

• Planning is generally on a daily to weekly basis within regular activity cycles

Decision Making:

• Understand the impact of ATM services provided, the interrelatedness of the services
• Provided to branch staff, and the impact on customers.
• Work within set policy, procedures, system parameters and internal controls.
• Able to Respect authority and take instructions.

Minimum Qualification and Experience

• Candidates should possess a First Degree in Finance and Accounting or a First Degree in General Social Science or a First Degree in Business Commerce
• MBA, ACCA, ACA, CIBN.
• Candidates should have  1-2 Years work experience.

Experience Description (Branch Operations & Customer Service and Sales):

• Managing risk, bank asset, Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
• Provide excellent service to customers.