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  • Posted: Nov 16, 2021
    Deadline: Not specified
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  • Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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    ATM Custodian (Rivers)

    Job ID: 60119

    Job Sector: Banking
    Work Arrangement: Fully Office Based

    Job Purpose

    • Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports.
    • Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
    • Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
    • Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
    • Ensure that swept deposits are correctly handled appropriately
    • Ensure that all irregular items have been actioned before the end of the day
    • Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls

    Key Responsibilities / Accountabilities
    Monitoring of Cash Holdings:

    • Ensure that cash does not exceed prescribed limits
    • Ensure that sufficient cash levels are maintained to meet normal customer requirements.

    ATM Up-time:

    • Ensure all ATM channels uptime do not fall below the prescribed ATM %uptime
    • Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
    • Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
    • Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
    • Ensure that all ATM terminals are kept clean and maintained in good condition

    ATM Cash:

    • Control ATM cash according to laid-down instructions
    • Balance cash at the required intervals
    • Report and action differences in ATM cash promptly
    • Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

    Reports:

    • Action ATM reports as listed on the Duty List promptly Reconcile ATM cash daily
    • Action Care Suspects accurately and on time, resulting in reduced operating losses.

    Legislative Prohibitions:

    • In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider
    • In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by the Act

    Problem Solving:

    • Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings
    • Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximise productivity
    • Ability to attend to customer queries timeously is required
    • Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
    • Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues

    Planning:

    • Planning is generally on a daily to weekly basis within regular activity cycles

    Decision Making:

    • Understand the impact of ATM services provided, the interrelatedness of the services
    • Provided to branch staff, and the impact on customers.
    • Work within set policy, procedures, system parameters and internal controls.
    • Able to Respect authority and take instructions.

    Minimum Qualification and Experience

    • Candidates should possess a First Degree in Finance and Accounting or a First Degree in General Social Science or a First Degree in Business Commerce
    • MBA, ACCA, ACA, CIBN.
    • Candidates should have  1-2 Years work experience.

    Experience Description (Branch Operations & Customer Service and Sales):

    • Managing risk, bank asset, Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
    • Provide excellent service to customers.

    go to method of application »

    Client Service Officer - South-South / South East

    Job ID: 60122
    Work Arrangement: Fully Office Based
    Job Sector: Banking

    Job Purpose

    • To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide).
    • Proactively and reactively cross sell the Group’s products and render frontline service support

    Key Responsibilities / Accountabilities
    Control chequebooks:

    • Attend to telephonic queries regarding cheque books.

    Control Automated Teller Machine (ATM) cards:

    • Receive and handle ATM cards according to laid-down policies and procedures.
    • Ensure the ATM cards are locked away overnight.
    • Dispatch and receive ATM cards to/from away branches.
    • File ATM cards in received-date order.
    • Handle retained ATM cards according to laid-down procedures.
    • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
    • Attend to all telephonic enquiries regarding ATM cards.

    Statements:

    • Issue off-cycle statements at customer’s instance and take charges as appropriate
    • Keep records of all source instructions from customers

    Reactive Selling:

    • Identify cross-selling and migration opportunities and sell products/services reactively.
    • Participate in tactical sales/marketing activities as required.

    SIPML Management:

    • Attend to all pension enquiries
    • Processing of client withdrawal application.
    • Processing of client change of account information and signature
    • Processing of NSITF transfer.
    • Processing of deceased person benefit withdrawal.
    • Print statement of account and registration certificate for the client
    • Cross sale.
    • Render daily report on applicable platform.

    SIAML Management:

    • Attend to all Asset management enquiries
    • Processing of client subscription.
    • Processing of client redemption
    • Processing of client change of account information.
    • Processing of deceased person redemption
    • Print statement of account and registration certificate for the client
    • Dispatch all document to appropriate unit after execution
    • Cross sale

    Minimum Qualification and Experience

    • A Bachelor’s Degree in any related field.
    • 0 - 2 years banking experience, preferably interfacing with customers.
    • Strong relationship management background.
    • Experienced in upholding the highest levels of service.
    • Experience in completing credit applications successfully.

    go to method of application »

    Client Service Officer - Lagos Island

    Job ID: 60121
    Location: Lagos Island, Lagos
    Work Arrangement: Fully Office Based
    Job Sector: Banking

    Job Purpose

    • To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide).
    • Proactively and reactively cross sell the Group’s products and render frontline service support

    Key Responsibilities / Accountabilities
    Control chequebooks:

    • Attend to telephonic queries regarding cheque books.

    Control Automated Teller Machine (ATM) cards:

    • Receive and handle ATM cards according to laid-down policies and procedures.
    • Ensure the ATM cards are locked away overnight.
    • Dispatch and receive ATM cards to/from away branches.
    • File ATM cards in received-date order.
    • Handle retained ATM cards according to laid-down procedures.
    • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
    • Attend to all telephonic enquiries regarding ATM cards.

    Statements:

    • Issue off-cycle statements at customer’s instance and take charges as appropriate
    • Keep records of all source instructions from customers

    Reactive Selling:

    • Identify cross-selling and migration opportunities and sell products/services reactively.
    • Participate in tactical sales/marketing activities as required.

    SIPML Management:

    • Attend to all pension enquiries
    • Processing of client withdrawal application.
    • Processing of client change of account information and signature
    • Processing of NSITF transfer.
    • Processing of deceased person benefit withdrawal.
    • Print statement of account and registration certificate for the client
    • Cross sale.
    • Render daily report on applicable platform.

    SIAML Management:

    • Attend to all Asset management enquiries
    • Processing of client subscription.
    • Processing of client redemption
    • Processing of client change of account information.
    • Processing of deceased person redemption
    • Print statement of account and registration certificate for the client
    • Dispatch all document to appropriate unit after execution
    • Cross sale

    Minimum Qualification and Experience

    • A Bachelor’s Degree in any related field.
    • 0 - 2 years banking experience, preferably interfacing with customers.
    • Strong relationship management background.
    • Experienced in upholding the highest levels of service.
    • Experience in completing credit applications successfully.

    go to method of application »

    Client Service Officer - South West

    Job ID: 60120o
    Work Arrangement: Fully Office Based
    Job Sector: Banking

    Job Purpose

    • To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide).
    • Proactively and reactively cross sell the Group’s products and render frontline service support

    Key Responsibilities / Accountabilities
    Control chequebooks:

    • Attend to telephonic queries regarding cheque books.

    Control Automated Teller Machine (ATM) cards:

    • Receive and handle ATM cards according to laid-down policies and procedures.
    • Ensure the ATM cards are locked away overnight.
    • Dispatch and receive ATM cards to/from away branches.
    • File ATM cards in received-date order.
    • Handle retained ATM cards according to laid-down procedures.
    • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
    • Attend to all telephonic enquiries regarding ATM cards.

    Statements:

    • Issue off-cycle statements at customer’s instance and take charges as appropriate
    • Keep records of all source instructions from customers

    Reactive Selling:

    • Identify cross-selling and migration opportunities and sell products/services reactively.
    • Participate in tactical sales/marketing activities as required.

    SIPML Management:

    • Attend to all pension enquiries
    • Processing of client withdrawal application.
    • Processing of client change of account information and signature
    • Processing of NSITF transfer.
    • Processing of deceased person benefit withdrawal.
    • Print statement of account and registration certificate for the client
    • Cross sale.
    • Render daily report on applicable platform.

    SIAML Management:

    • Attend to all Asset management enquiries
    • Processing of client subscription.
    • Processing of client redemption
    • Processing of client change of account information.
    • Processing of deceased person redemption
    • Print statement of account and registration certificate for the client
    • Dispatch all document to appropriate unit after execution
    • Cross sale

    Minimum Qualification and Experience

    • A Bachelor’s Degree in any related field.
    • 0 - 2 years banking experience, preferably interfacing with customers.
    • Strong relationship management background.
    • Experienced in upholding the highest levels of service.
    • Experience in completing credit applications successfully.

    go to method of application »

    ATM Custodian (Oyo)

    Job ID: 60118
    Location: Oyo
    Job Sector: Banking
    Work Arrangement: Fully Office Based

    Job Purpose

    • Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports.
    • Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
    • Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
    • Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
    • Ensure that swept deposits are correctly handled appropriately
    • Ensure that all irregular items have been actioned before the end of the day
    • Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls

    Key Responsibilities / Accountabilities
    Monitoring of Cash Holdings:

    • Ensure that cash does not exceed prescribed limits
    • Ensure that sufficient cash levels are maintained to meet normal customer requirements.

    ATM Up-time:

    • Ensure all ATM channels uptime do not fall below the prescribed ATM %uptime
    • Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
    • Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
    • Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
    • Ensure that all ATM terminals are kept clean and maintained in good condition

    ATM Cash:

    • Control ATM cash according to laid-down instructions
    • Balance cash at the required intervals
    • Report and action differences in ATM cash promptly
    • Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

    Reports:

    • Action ATM reports as listed on the Duty List promptly Reconcile ATM cash daily
    • Action Care Suspects accurately and on time, resulting in reduced operating losses.

    Legislative Prohibitions:

    • In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider
    • In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by the Act

    Problem Solving:

    • Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings
    • Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximise productivity
    • Ability to attend to customer queries timeously is required
    • Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
    • Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues

    Planning:

    • Planning is generally on a daily to weekly basis within regular activity cycles

    Decision Making:

    • Understand the impact of ATM services provided, the interrelatedness of the services
    • Provided to branch staff, and the impact on customers.
    • Work within set policy, procedures, system parameters and internal controls.
    • Able to Respect authority and take instructions.

    Minimum Qualification and Experience

    • Candidates should possess a First Degree in Finance and Accounting or a First Degree in General Social Science or a First Degree in Business Commerce
    • MBA, ACCA, ACA, CIBN.
    • Candidates should have  1-2 Years work experience.

    Experience Description (Branch Operations & Customer Service and Sales):

    • Managing risk, bank asset, Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
    • Provide excellent service to customers.

    Method of Application

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