ATM Card Operations Specialist at PalmPay

Job Description:

We are currently seeking a highly motivated and detail-oriented ATM Card Operations Specialist to join our team in the financial industry. As an ATM Card Operations Specialist, you will play a pivotal role in conducting competitor analysis, gathering user insights through interviews and research, and overseeing card issuance operations to ensure our organization remains competitive and customer-centric.

Responsibilities:

ATM Operations:

• Oversee day-to-day operations of ATM services, ensuring smooth functionality.
• Collaborate with relevant teams to optimize and enhance ATM user experience.
• Monitor and analyze ATM transaction data to identify patterns and opportunities for improvement.

Card Issuing Business:

• Leverage expertise in card issuing operations, both online and offline.
• Work closely with the card issuing team to ensure efficient and secure card processes.
• Contribute to the development and implementation of new card products and services.

Copywriting:

• Create clear and compelling copy for communication materials related to ATM operations.
• Craft messaging for card products and promotions to attract and engage users.

Market and User Research:

• Conduct market research to stay informed about industry trends, competitors, and user preferences.
• Perform user research to gather insights and feedback for continuous improvement.
• Use research findings to inform decision-making and enhance the overall user experience.

Qualifications:

• Bachelor's degree in Business, Finance, or a related field.
• Proven experience in ATM operations, particularly in a fintech environment.
• Familiarity with card issuing processes and a deep understanding of online/offline card operations.
• Excellent copywriting skills with the ability to create engaging and informative content.
• Strong analytical and research skills, with experience in market and user research.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Effective communication and collaboration skills.