Associate Director, Technical Services and Service Readiness at Jhpiego - John Hopkins University

Overview

• The Associate Director, Technical and Service Readiness will ensure that infrastructure and equipment investments translate into improved facility performance and service delivery.
• The position will lead workforce development, service readiness assessments, clinical equipment utilization, and quality improvement activities.

Responsibilities
Service Readiness Strengthening:

• Lead assessments of facility readiness and operational requirements.
• Ensure infrastructure and equipment investments are aligned with intended clinical services.
• Support operationalization of upgraded facilities.

Workforce Capacity Development:

• Develop and implement training plans for healthcare workers.
• Ensure competency-based training on newly deployed equipment and infrastructure.
• Establish mentorship and supportive supervision systems.

Clinical Technology Utilization:

• Lead user training and post-installation support.
• Ensure safe and effective use of oxygen systems, CPAP, phototherapy, radiant warmers, cold chain systems, and emergency obstetric equipment.
• Monitor competency and utilization rates.

Quality Improvement:

• Support facility quality improvement processes.
• Strengthen compliance with clinical protocols, IPC standards, and patient safety requirements.
• Conduct service readiness reviews and performance assessments.

Required Qualifications

• Advanced degree in Medicine, Nursing, Public Health, Biomedical Sciences, or Health Systems.
• Minimum 15 years of experience in health workforce development, service delivery improvement, or clinical systems strengthening.
• Experience supporting MNCH and emergency care services.