Assistant to the CEO at Mechanic on the Go

Mechanic On The Go, a premier automotive maintenance company in Ikeja, Lagos, is seeking a versatile and hardworking Assistant to the CEO. As the Assistant to the CEO, you will play a vital role in ensuring the efficient operation of the company by managing incoming and existing customers, handling communications, coordinating services, and maintaining financial records. If you are organized, proactive, and possess excellent communication skills, we want to hear from you.

Responsibilities:

1. Customer Management:

   • Manage and handle incoming customers and existing clients to ensure services are rendered efficiently and customer satisfaction is maintained.
   • Respond promptly to customer inquiries via WhatsApp messages and calls, ensuring a 24/7 response rate.
   • Receive calls from prospective clients and effectively convert them into customers by providing relevant information about our services and values.

2. Service Coordination:

   • Send requests and orders from customers to the workshop for various services to be carried out, ensuring clear communication and timely execution.
   • Monitor the progress of services and follow up with customers to provide updates and ensure their needs are met.

3. Billing and Invoicing:

   • Send and monitor bills and invoices sent to customers, ensuring accuracy and timely payment.
   • Compile financial records using Excel to track transactions and maintain organized records for future reference.

4. Data Management:

   • Use Excel sheets to compile data related to existing customers, including their car status and service history, as well as information about incoming clients and their issues for follow-up purposes.
   • Maintain a database of customer referrals and track the effectiveness of marketing efforts.

5. Calendar Management:

   • Plan and build calendars and schedules for the team, ensuring that appointments and services are scheduled efficiently and that all team members are informed and prepared.
   • Coordinate with technicians and mechanics to ensure smooth workflow and timely completion of services.

6. Automotive Knowledge:

   • Prior knowledge of automotive parts and repairs is a huge plus, as it will help in understanding customer needs and effectively communicating with the workshop team.

Qualifications:

1. Versatility and Hardworking: Ability to multitask, prioritize tasks, and work efficiently under pressure.
2. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact professionally with customers and team members.
3. Organizational Skills: Highly organized with excellent attention to detail and the ability to maintain accurate records.
4. Proficiency in Excel: Experience using Excel to compile and manage data, including financial records and customer information.
5. Customer Service Experience: Prior experience in customer service or client-facing roles is preferred.
6. Laptop: Possession of a laptop for work-related tasks is preferred.