Assistant Store Manager at Ren San & Co.

Reports To: Store Manager / CEO / Operations Manager

Job Summary

• The Assistant Store Manager is responsible for the day-to-day operations of a dry bar and retail space.
• This role oversees hair stylist scheduling, team management, customer service, sales, and inventory control.
• The assistant store manager will ensure the store operates with the organisation’s signature luxury, efficiency, and professionalism.
• The Assistant Store Manager serves as the primary point of leadership on the floor—driving sales, ensuring exceptional client experiences, supervising staff, and maintaining operational excellence. The assistant store manager is to report daily to senior management.

Job Responsibilities

• Open and close the store daily, ensuring all systems, equipment, and the Wix POS platform are functioning properly.
• Perform end-of-day cash reconciliation and financial reporting to management.
• Maintain store cleanliness, product displays, and ambience in line with luxury aesthetic.
• Ensure all service stations, tools, and equipment are sanitised and reset for the next day.

Staff & Stylist Management:

• Create and manage weekly and monthly schedules for hair stylists and support staff.
• Monitor attendance, punctuality, and policy compliance.
• Conduct daily briefings, assign responsibilities, and supervise performance.
• Support stylists with service flow and ensure consistent service quality.
• Handle shift changes, leave requests, and ensure adequate staffing at all times. Have this reported and approved by HR.
• Provide coaching and escalate disciplinary or performance issues where necessary.

Customer Service &  Sales:

• Greet clients with the appropriate welcome messages.
• Ensuring a high customer experience.
• Actively drive sales through product recommendations, upselling, and knowledge of the organisation’s services.
• Handle customer complaints professionally and resolve issues promptly.
• Oversee booking/check-in systems and support smooth client movement through the dry bar.
• Maintain expert product knowledge of wigs, extensions, accessories, and haircare tools.

Pos / Wix Sales Platform Management:

• Process all customer checkouts, bookings, and payments using Wix.
• Update inventory, services, product listings, and promotions on Wix.
• Monitor daily sales and ensure accurate POS records.
• Troubleshoot POS issues and liaise with management for support when necessary.
• Generate weekly and monthly sales reports.

Inventory & Stock Management:

• Oversee stock levels across retail items, wigs, hair extensions, styling tools, and consumables.
• Perform daily stock counts and maintain accurate inventory records in Wix. (opening and closing stock).
• Track discrepancies and escalate to management if anything is out of control.
• Receive and inspect incoming goods, ensuring quality control.
• Prepare restocking requests and coordinate with management for ordering.
• Monitor daily usage of consumables (hairsprays, wax sticks) and ensure stock availability for stylists.

Administrative & Reporting Duties:

• Prepare weekly operational reports covering sales, inventory, attendance, and stylist productivity.
• Maintain accurate staff records and communicate HR-related issues to management.
• Ensure all opening, closing, and sanitization checklists are completed.
• Track customer feedback and summarise service-quality trends.

Brand Standards:

• Uphold the company’s luxury brand standards in service, tone, and visual presentation.
• Ensure wig displays, mannequin heads, and styling stations remain neat, and aligned with brand standards.
• Train staff on customer service etiquette and appearance expectations.
• Maintain an organised, aesthetically consistent environment at all times.

Qualifications and Experience

• Strong background in customer service within a luxury or high-end environment.
• Minimum of 3 years’ experience in retail, beauty, management, or hospitality leadership.
• Previous experience managing staff schedules and leading a team.
• Comfortable using POS systems; Wix POS experience is a strong advantage.

Skills:

• Strong leadership and team management capability.
• Excellent organisational and scheduling skills.
• Confident sales ability with a track record of meeting sales goals.
• High attention to detail, especially with store aesthetics and product presentation.
• Tech-savvy and familiar with digital tools (POS, scheduling apps, inventory systems).
• Excellent communication, conflict resolution, and customer-facing skills.
• Ability to multitask and perform under pressure in a fast-paced environment.

Personal Qualities:

• Professional, polished, and customer-focused.
• Dependable, punctual, and committed to store success.
• Luxury mindset—calm, hospitable, and service-oriented.
• Proactive, solution-driven, and capable of working independently.
• Honest, disciplined, and able to handle confidential information.

Work Conditions:

• Tuesday – Thursday: 9:30 AM – 7:00 PM
• Friday & Saturday: 9:30 AM – 7:30 PM
• Sunday: 1:00 PM – 7:30 PM
• Monday: Store closed (administrative tasks may be assigned as needed).

Benefits

• Competitive salary.
• Performance-based bonuses (optional).
• Staff discount on products (optional).