Assistant Store Manager at Ren San & Co.

Reports To: Store Manager / CEO / Operations Manager

Job Summary

• The Assistant Store Manager is responsible for the day-to-day operations of a dry bar and retail space. This role oversees hair stylist scheduling, team management, customer service, sales, and inventory control.
• The manager will ensure the store operates with the organisation’s signature luxury, efficiency, and professionalism.
• The Assistant Store Manager serves as the primary point of leadership on the floor—driving sales, ensuring exceptional client experiences, supervising staff, and maintaining operational excellence.
• The store manager is to report daily to senior management.

Job Responsibilities

• Open and close the store daily, ensuring all systems, equipment, and the Wix POS platform are functioning properly.
• Perform end-of-day cash reconciliation and financial reporting to management.
• Maintain store cleanliness, product displays, and ambience in line with luxury aesthetic.
• Ensure all service stations, tools, and equipment are sanitised and reset for the next day.

Staff & Stylist Management:

• Create and manage weekly and monthly schedules for hair stylists and support staff.
• Monitor attendance, punctuality, and policy compliance.
• Conduct daily briefings, assign responsibilities, and supervise performance.
• Support stylists with service flow and ensure consistent service quality.
• Handle shift changes, leave requests, and ensure adequate staffing at all times. Have this reported and approved by HR.
• Provide coaching and escalate disciplinary or performance issues where necessary.

Customer Service & Sales:

• Greet clients with the appropriate welcome messages.
• Ensuring a high customer experience.
• Actively drive sales through product recommendations, upselling, and knowledge of the organisation’s services.
• Handle customer complaints professionally and resolve issues promptly.
• Oversee booking/check-in systems and support smooth client movement through the dry bar.
• Maintain expert product knowledge of wigs, extensions, accessories, and haircare tools.

Pos / Wix Sales Platform Management:

• Process all customer checkouts, bookings, and payments using Wix.
• Update inventory, services, product listings, and promotions on Wix.
• Monitor daily sales and ensure accurate POS records.
• Troubleshoot POS issues and liaise with management for support when necessary.
• Generate weekly and monthly sales reports.

Inventory & Stock Management:

• Oversee stock levels across retail items, wigs, hair extensions, styling tools, and consumables.
• Perform daily stock counts and maintain accurate inventory records in Wix. (opening and closing stock).
• Track discrepancies and escalate to management if anything is out of control.
• Receive and inspect incoming goods, ensuring quality control.
• Prepare restocking requests and coordinate with management for ordering.
• Monitor daily usage of consumables (hairsprays, wax sticks) and ensure stock availability for stylists.

Administrative & Reporting Duties:

• Prepare weekly operational reports covering sales, inventory, attendance, and stylist productivity.
• Maintain accurate staff records and communicate HR-related issues to management.
• Ensure all opening, closing, and sanitization checklists are completed.
• Track customer feedback and summarise service-quality trends.

Brand Standards:

• Uphold the company’s luxury brand standards in service, tone, and visual presentation.
• Ensure wig displays, mannequin heads, and styling stations remain neat, and aligned with brand standards.
• Train staff on customer service etiquette and appearance expectations.
• Maintain an organised, aesthetically consistent environment at all times.

Qualifications and Experience

• Strong background in customer service within a luxury or high-end environment.
• Minimum 3 years’ experience in retail, beauty, management, or hospitality leadership.
• Previous experience managing staff schedules and leading a team.
• Comfortable using POS systems; Wix POS experience is a strong advantage.

Skills:

• Strong leadership and team management capability.
• Excellent organisational and scheduling skills.
• Confident sales ability with a track record of meeting sales goals.
• High attention to detail, especially with store aesthetics and product presentation.
• Tech-savvy and familiar with digital tools (POS, scheduling apps, inventory systems).
• Excellent communication, conflict resolution, and customer-facing skills.
• Ability to multitask and perform under pressure in a fast-paced environment.

Personal Qualities:

• Professional, polished, and customer-focused.
• Dependable, punctual, and committed to store success.
• Luxury mindset—calm, hospitable, and service-oriented.
• Proactive, solution-driven, and capable of working independently.
• Honest, disciplined, and able to handle confidential information.

Work Conditions:

• Tuesday – Thursday: 9:30 AM – 7:00 PM
• Friday & Saturday: 9:30 AM – 7:30 PM
• Sunday: 1:00 PM – 7:30 PM
• Monday: Store closed (administrative tasks may be assigned as needed).

Benefits

• Competitive salary.
• Performance-based bonuses (optional).
• Staff discount on products (optional).