Assistant Managing Director at Lisa Suites Limited

RESPONSIBILITIES

• Assist the Managing Director in his day to day operations.
• Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and HOD's.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
• Receives and resolved or assists the Managing Director in resolving guest complaints and service recovery process.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Assisting Managing Director during Morning meetings or conducts the morning HOD meetings in the absence of Managing Director.
• Ensuring full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Monitoring maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to MD.
• Assisting the MD in in all aspects of business planning.
• Must be available 24/7 in case to respond to any guest or employee emergencies.

PREREQUISITES:

• Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice, and assistance as required.
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

• A university degree or diploma in hotel management or a related field with experience in opening, managing, or re-positioning a hotel with clear track record.
• Experience in financial accounting, personnel supervision and problem resolutions is an added advantage.
• Excellent computer system skills.

EXPERIENCE:

• At least 5 to 10 years’ experience in the hospitality industry, with significant luxury and international experience. And at least 4 to 6 years of experience as an Asst. Managing Director in a hotel.