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  • Posted: Aug 18, 2022
    Deadline: Not specified
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  • Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Assistant General Manager I - SA (Operations Manager)

    Job Number: 22142850
    Location: Ikeja, Lagos
    Brand: Protea Hotel 
    Position Type: Management
    Job Category: Rooms & Guest Services Operations

    Job Summary
    Operations Manager:

    • Assists the General Manager in all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. 
    • Assists the General Manager in the implementation of property-wide brand strategy initiatives.

    Core Work Activities
    Managing Food and Beverage and Rooms Operations:

    • Conducts quarterly Food & Beverage audits in accordance with SOPs to ensure the Food & Beverage budget meets targets; reviews results with the General Manager and taking corrective action as necessary.
    • Coordinates all Food & Beverage functions and communication.
    • Conducts quarterly Rooms Operations audits in accordance with SOPs to ensure the Rooms Operations budget meets targets; reviews results with the General Manager and taking corrective action as necessary.

    Managing Property Operations and Department Budgets:

    • Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.
    • Motivates team to achieve operational excellence; encouraging calculated risk-taking.
    • Maintains profit margins without compromising guest or employee satisfaction.
    • Maintains the property as a safe and secure facility for guests and employees.

    Managing the Guest Experience:

    • Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
    • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
    • Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.
    • Incorporates guest satisfaction as a component of staff/operations meetings.
    • Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.

    Supporting the Sales and Marketing Strategy:

    • Assists in building relationships with local civic leaders, community and business organizations to further increase brand/product awareness.
    • Advises brand and regional team of growth opportunities.
    • Participates in sales calls, local events and site visits with members of the sales team to acquire business.
    • Assists the General Manager in researching and analyzing new products, pricing and services of competition.

    Managing and Conducting Human Resources Activities:

    • Works with the General Manager to develop a schedule that guarantees one of them will be on property during peak times.
    • Hires department managers who demonstrate strong functional expertise, creativity and entrepreneurial leadership.
    • Sets goals and expectations for direct reports using the annual performance review process and holds staff accountable for successful performance.
    • Coaches by providing specific feedback to improve employee performance.
    • Establishes and maintains open, collaborative relationships with the leadership team, and ensuring direct reports do the same for their teams.
    • Assists in coordinating the development and communication of emergency procedures.
    • Celebrates successes and publicly recognizes the contributions of employees.
    • Demonstrates Knowledge of all management contract requirements for the property and ensures compliance with contract and reporting requirements.
    • Working with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.
    • Provides support for operational functions as needed to meet business needs.

    Candidate Profile
    Education and Experience:

    • A 2-year Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 5 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

    OR

    • 4-year Bachelor's Degree in Business Administration, Hotel and Restaurant Management, or related major; 5 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

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