Assistant Executive Housekeeper at Smart Partners

Industry: Hospitality
Reports to: Executive Housekeeper

Job Scope

• Under the general guidance and direction of the Executive Housekeeper, or his/her delegate and within the limits of the Hotel's Policies and Procedures, the Assistant Executive Housekeeper assists the Executive Housekeeper in the effective execution of daily operation of the Housekeeping department, ensuring that all cleaning standards are maintained at all times whilst meeting the needs of the business.

Job Responsibilities

• Directs the work assignments of supervisory and non- supervisory personnel
• Monitors housekeeping personnel to ensure that rooms receive proper cleaning attention in line with the HotelТs standard
• Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselling and also enforcing the hotels standard and operating procedures.
• Maintains high quality of housekeeping standards in:
  • The guest rooms
  • Linens and uniforms
  • Lost and found procedures
  • Laundry and
  • Public area.
• Conducts Audits of guest rooms, public areas and linen room
• Informs other departments of housekeeping on matters that concern them particularly the laundry department, the engineering department , F&B and the front office
• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, casual payment and departmentТs expenses.
• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks
• Helps to monitor and control department cost
• Co-ordinate with vendors e.g. Pest control, Laundry services and other outsource services.
• Helps to prepare housekeeping budget
• Performs other duties as may be assigned by the Superior from time to time.

Background, Skills and Experience

• A Bachelor's Degree / Diploma in Hotel Management or any other related course
• Minimum of 8 years experience with at least 4 years experience in a similar role in a Five Star Hotel.
• Proficient in Microsoft Office as well as required Hotel's software
• Good Knowledge of policy formulation
• Good Communication and Interpersonal Skills
• Ability to work under pressure and deliver on deadlines
• Good Planning and Organizing Skills
• He/she must be able to delegate and possess Leadership Skills
• He/she must be Detailed Oriented, show good problem solving skills