Assistant Business Manager at Genesis Deluxe Cinemas (GDC)

Job Description

• The role of an Assistant Business Manager (ABM) is to supervise and lead the company's operations and employees.
• You are to assist in implementing business strategies, attending, and solving customer issues, performance evaluation and completing other tasks as assigned by the Business Manager (BM).
• In the absence of the Business Manager (BM), the Assistant Business Manager would serve as the main person overseeing the business and would be directly responsible for the business and the day-to-day running of the operations
• Enforce operational routine activities.
• Emphasize and maintain the company standard.
• Enhanced communication and customer service skills
• Enhance quality facility management for customer satisfaction.
• Behavioral Competencies: Show of professional behavior in all dealings, excellent job ownership, brand loyalty, teamwork, commitment to any assigned task and demonstration of strong leadership skills.

Responsibilities

Essential Duties and Key Responsibilities include the following and other duties as may be assigned.

• The Assistant business manager is expected to assist the business managers in handling various tasks related to business management.
• To ensure the site’s daily and monthly targets (EDI, Box-Office Revenue, Concession Revenue) are met.
• To supervise and motivate staff to perform their very best to achieve the company’s goal.
• To support the company by providing quality customer service and communicating with head managers and department heads to achieve a common goal.
• Must be able to organize other responsibilities assigned to the employees working for them.
• Frequently cash-out and monitor the activities of the other Team members, Team Supervisors and Team Lead.
• Bring in new business for the company as well as maintain a good relationship with the existing customers.
• Ensure company policies and procedures are strictly adhered to.
• Support in financial planning and meeting revenue goals for the company.
• Oversee the site rota and ensure this is optimal to run to site operations.
• Coordinate and attend team meetings (PEP TALK) and collect feedback from team members.
• He / She should be able to delegate tasks to the appropriate staff at the appropriate time and follow-up on tasks assigned to ensure they are closed out and the objective(s) is/are achieved.
• Assist the sales and marketing team in promoting the company's products and services.
• Prepare the movie timesheet of the site and ensure movie titles and promotional materials are available and displayed appropriately on TAPOS and the website and timely.
• Liaise with clients, finding and creating business opportunities for the company whilst maintaining relationships with clients.
• Handles the organization/arrangement of the weekly movie schedule and ensures the digital schedules are uploaded on the Box-Office LED’s before 8:00am on Fridays (since a new movie begins on Fridays).
• Schedule movies into the appropriate time slots (leaving sufficient time interval between movies to allow quick cleaning of theatres) and the appropriate capacity theatres with a view to optimizing revenue generated.
• Maintain the facility and equipment, ensure the premium brand look, and feel of the site is always maintained and it is at top notch – ensure the staff are in line with the premium look and feel of the brand.
• Works cohesively with all employees of the cinema in maintaining an extreme level of customer service.
• Endeavors to support the Cinema staff and solve customer problems and issues wherever possible.
• Ensures delivery of the best possible Cinema experience by providing an environment that is clean, safe and in good condition.
• Upholds Genesis’s business practice standard and follows all established company policies and procedures.
• Check the team members on the usage of stock and controlling costs and ensure there is no pilferage at the site.
• Prepare presentations and writing and send reports to management timely.
• Ensure the implementation of health, safety, and security rules.
• Solve customer issues in a timely and professional manner.
• Attend to any other task that may be assigned by the Business Manager or as directed by management.