Assistant Branch Manager at SIMS Nigeria Limited

Role Overview

• We are seeking a proactive and results-oriented Assistant Branch Manager to support the Branch Manager in overseeing the day-to-day operations, sales performance, and administrative activities of the branch.
• The ideal candidate will assist in driving business growth, ensuring operational efficiency, supervising branch staff, delivering exceptional customer service, and maintaining compliance with company policies and procedures.
• The Assistant Branch Manager will also act on behalf of the Branch Manager in their absence to ensure seamless branch operations.

Key Responsibilities

• Support the Branch Manager in the daily management and supervision of branch operations.
• Assist in implementing sales strategies to achieve branch revenue, profitability, and business growth targets.
• Supervise branch employees, provide guidance, and ensure high levels of productivity and performance.
• Monitor daily sales activities and support initiatives to improve customer acquisition and retention.
• Ensure excellent customer service by addressing customer inquiries, complaints, and escalations promptly.
• Assist in monitoring cash management, inventory control, and asset security within the branch.
• Ensure compliance with company policies, operational procedures, and regulatory requirements.
• Prepare and submit daily, weekly, and monthly operational and performance reports.
• Support staff training, onboarding, coaching, and performance management initiatives.
• Monitor branch expenses and promote efficient utilization of resources.
• Conduct routine branch inspections to ensure cleanliness, safety, and operational standards are maintained.
• Collaborate with the Branch Manager to identify business opportunities and implement strategies to increase market share.
• Coordinate with internal departments to ensure smooth execution of branch activities.
• Assist in resolving operational issues and implementing process improvements to enhance efficiency.
• Perform the duties of the Branch Manager in their absence and ensure continuity of branch operations.

Key Requirements

• Bachelor's Degree or HND in Business Administration, Management, Marketing, Accounting, Finance, or a related discipline.
• Minimum of 5 years of experience in branch operations, retail management, sales, or business administration.
• Strong leadership, supervisory, and team management skills.
• Good understanding of branch operations, customer service, sales, and financial controls.
• Proven ability to support the achievement of sales and operational targets.
• Excellent organizational, analytical, and problem - solving skills.
• Strong communication, interpersonal, and relationship management skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• High level of integrity, accountability, and attention to detail.
• Ability to multitask, work under pressure, and manage competing priorities effectively.
• Female candidates is preferred (for gender balance).