Area Support Manager at Norwegian Refugee Council (NRC)

What you will do: 

Strategic Resource Management

• Contribute to the strategic direction of the area office for an efficient structure.
• Ensure adequate and fit-for-purpose support strategy rooted in national staff capacity development.
• Provide leadership of the Support Department and ensure all work as one team.

Compliance and Internal Control

• Perform regular spot-checks on supporting documentation to identify areas of improvement in regards of quality of documentation.
• Ensure the recommendations to the Area Office Support Department are addressed and updated on regular basis.
• Responsible for corruption mapping and mitigation practices and procedures in the Programme
• Lead on the preparation of Area Office donor, internal and external audit processes.
• Support improvement of area backlog system and compliance system, ensuring the area delivers programmes with the highest adherence to donor and NRC global compliance standards.

Systems and Procedures

• Ensure that all rules, regulations, routines, procedures, SOPs are available, accessible to and known by all staff.
• Responsible for ensuring that HR, finance, logistics and administration systems provide relevant and adequate support to the area office’s programmes throughout the project cycle.
• With the Area Manager, ensure that the area office’s work processes are in place, understood by all staff, and carefully followed.
• Lead on the implementation at the Area Office level of new procedures and rollout of new systems such as the NRC HR Management System, UNIT4 Procurement and other systems.
• Lead on elaborating and regularly updating the Master Budget at the Area Office level.
• Always ensure coverage of the Master Budget and that efficient, sustainable, and flexible HR structures are in place.
• Lead ongoing efforts to improve data management, filling, and data protection. Ensure support departments adhere to improved data management systems and ensure information is shared, accessible and used for decision-making across support functions and programmes at area level, including field offices.
• Ensure all area staff comply to NRC performance management system.

Emergency Response 

• Provide support to the Area Office Emergency Response programme, ensuring that support functions are working well to ensure the success of the response. 
• Work with programme functions to ensure the reconciliation of all distributions with the reconciliation of deliverables. 

Other

• When requested by the Area Manager, represent NRC externally in different fora.
• Act as Area Manager when appointed.
• Lead the evaluation of partners working with NRC. 
• Ensure efficiency and value for money for the support units in Area Office. 

What you will bring:

• Minimum 4 years in a middle management position in a humanitarian/recovery context
• Ability to administer an office, a team, and complex activities.
• Solid knowledge of HR, finance, and logistics routines in a humanitarian context
• Fluency in English, both written and verbal 

Context/ Specific skills, knowledge, and experience: 

• Experience in remote management
• Knowledge of the Nigeria Emergency Response Crisis
• Experience of partnership