Area Service Manager at Fadac Resources

JOB OVERVIEW:

• As an Area Service Manager, you will oversee the service operations within a designated geographic area.
• This role requires expertise in service management, team leadership, and customer relationship management to ensure high levels of customer satisfaction and operational efficiency.
• You will collaborate closely with internal teams and external stakeholders to improve service delivery, manage service teams, and implement strategies to enhance service performance.

JOB RESPONSIBILITIES:

• Develop and execute comprehensive service strategies aligned with the company's objectives and customer satisfaction goals.
• Oversee daily service operations within the designated area, ensuring compliance with company standards and policies.
• Conduct market research and analysis to identify potential areas for service improvement and new service opportunities.
• Collaborate with senior management to define service goals, priorities, and resource allocation.
• Lead and manage service teams, including hiring, training, and performance management.
• Provide ongoing support, coaching, and development opportunities to service team members to facilitate their success and drive mutual growth.
• Foster a positive and collaborative work environment, encouraging teamwork and effective communication.
• Lead cross-functional teams to execute service improvement projects from initiation to completion.
• Develop project plans, timelines, and budgets, and ensure adherence to project milestones and deliverables.
• Lead cross-functional teams to execute service improvement projects from initiation to completion.
• Develop project plans, timelines, and budgets, and ensure adherence to project milestones and deliverables.

JOB REQUIREMENTS:

• Bachelor's degree in Business Administration, Management, Engineering, or a related field.
• Proven experience in service management, team leadership, and customer relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in service management tools and software.
• Ability to lead cross-functional teams and manage multiple projects simultaneously.
• Demonstrated ability to think strategically, solve problems, and make data-driven decisions.
• Willingness to travel as needed to meet with customers and oversee service operations.
• Experience in managing service operations within the technology, telecommunications, or related industries is a plus.
• Strong analytical skills with the ability to analyze complex data and generate actionable insights.