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  • Posted: Aug 26, 2021
    Deadline: Sep 2, 2021
  • Winrock International is a nonprofit organization that works with people in the United States and around the world to empower the disadvantaged, increase economic opportunity, and sustain natural resources.
    Read more about this company


    Area Relationship Officer

    Location: Amac, Bwari, Gwagwalada, Abuja (FCT)

    Job Summary

    • To manage customer accounts, ensure a satisfactory customer experience and to manage customers’ debt profile, ensuring that all receivables are fully collected as at when due.

    The Job responsibilities include without limitation, the following:

    • Ensuring collections from each customer’s account during the lease tenor and ensuring repayments are made at the agreed time.
    • Communicating (via call or text) with all debt customers that fall within the officer’s portfolio in respect of weekly repayments.
    • Visiting non-performing (debt) customers for quick intervention and rec
    • Identifying and escalating cases of payment default for immediate repossession
    • Conducting routine visits to newly added customers to ensure close relationships and engagements.
    • Notifying customers of changes to policy and other relevant updates affecting their portfolio in a timely manner.
    • Ensuring that all customers within the officer’s portfolio are engaged professionally and satisfactorily.
    • Performing all other sales and marketing tasks that may be assigned by the Supervisor.


    • Graduate (B.Sc) Degree or HND in any field.
    • Having 3 years field work experience.
    • Experience working as loan collection officer is desired.

    Other Functional Skills:

    • Attention to details
    • Effective Time Management skills
    • Effective communication skills
    • Confidentiality and ethical attributes
    • Working knowledge of Microsoft office suite
    • Customer relationship management skills
    • Working knowledge of Business and CRM software specifically SugarCRM, Quickbooks.

    Method of Application

    Interested and qualified? Go to Winrock International on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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