Area Relationship Officer at Winrock International

Location: Amac, Bwari, Gwagwalada, Abuja (FCT)

Job Summary

• To manage customer accounts, ensure a satisfactory customer experience and to manage customers’ debt profile, ensuring that all receivables are fully collected as at when due.

Responsibilities
The Job responsibilities include without limitation, the following:

• Ensuring collections from each customer’s account during the lease tenor and ensuring repayments are made at the agreed time.
• Communicating (via call or text) with all debt customers that fall within the officer’s portfolio in respect of weekly repayments.
• Visiting non-performing (debt) customers for quick intervention and rec
• Identifying and escalating cases of payment default for immediate repossession
• Conducting routine visits to newly added customers to ensure close relationships and engagements.
• Notifying customers of changes to policy and other relevant updates affecting their portfolio in a timely manner.
• Ensuring that all customers within the officer’s portfolio are engaged professionally and satisfactorily.
• Performing all other sales and marketing tasks that may be assigned by the Supervisor.

Qualifications

• Graduate (B.Sc) Degree or HND in any field.
• Having 3 years field work experience.
• Experience working as loan collection officer is desired.

Other Functional Skills:

• Attention to details
• Effective Time Management skills
• Effective communication skills
• Confidentiality and ethical attributes
• Working knowledge of Microsoft office suite
• Customer relationship management skills
• Working knowledge of Business and CRM software specifically SugarCRM, Quickbooks.