Area Customer Manager at Omnibiz Africa

About the Role

• We are looking for a dynamic and results-driven Area Customer Manager (ACM) to lead a high-performing team of Account Managers (AMs) across key territories in Lagos.
• The ideal candidate will have a solid background in field sales or channel management, with hands-on experience in team leadership and customer retention.
• This role is critical in ensuring we maintain and grow our B2B customer base through consistent field engagement, coaching, and performance monitoring.

Key Responsibilities

• Recruit, onboard, and manage a team of 5+ Account Managers.
• Drive daily, weekly, and monthly performance of AMs to ensure 80%+ customer retention across assigned territories.
• Review field performance dashboards, identify trends, and deploy interventions to boost customer engagement and retention.
• Provide hands-on coaching, support, and leadership to ensure each AM meets performance expectations.
• Act as a bridge between the field team and senior management, providing real-time feedback and insights.
• Track and report retained active and KYCed customers as a core KPI.

Key Metric

• Customer Retention: Number of retained active + KYCed customers managed by Account Managers under your supervision.

Requirements

• Bachelor’s Degree in Business, Marketing, or any relevant field.
• 2 – 3 years of proven experience in field sales, territory/channel management, or similar roles.
• Past experience leading a field team of at least 5+ members.
• Experience working in FMCG, consumer tech, or retail-tech industries is highly preferred.
• Demonstrated ability to thrive in performance-driven environments with clearly defined KPIs.
• Strong leadership, coaching, and team-building skills.
• Familiarity with CRM and performance tracking tools is an added advantage.

Why Join Us

• Salary: N180,000 – N250,000 (Net) Monthly.
• Be part of a high-growth, fast-paced retail-tech ecosystem.
• Drive meaningful impact in customer engagement and sales growth.
• Work in a performance-driven environment with career advancement opportunities.