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  • Posted: Jul 7, 2025
    Deadline: Aug 19, 2025
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  • Omnibiz is an unified FMCG trade platform that eliminates the inefficiencies of traditional trade by digitizing the key stake holders. We bring together neighborhood retailers, distributors, 3rd party logistics partners and FMCG manufacturers onto a single platform. Omnibiz ensures retailers get better ROI and distributors / manufacturer grow volume and reach through wider distribution network.
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    Area Customer Manager

    About the Role

    • We are looking for a dynamic and results-driven Area Customer Manager (ACM) to lead a high-performing team of Account Managers (AMs) across key territories in Lagos.
    • The ideal candidate will have a solid background in field sales or channel management, with hands-on experience in team leadership and customer retention.
    • This role is critical in ensuring we maintain and grow our B2B customer base through consistent field engagement, coaching, and performance monitoring.

    Key Responsibilities

    • Recruit, onboard, and manage a team of 5+ Account Managers.
    • Drive daily, weekly, and monthly performance of AMs to ensure 80%+ customer retention across assigned territories.
    • Review field performance dashboards, identify trends, and deploy interventions to boost customer engagement and retention.
    • Provide hands-on coaching, support, and leadership to ensure each AM meets performance expectations.
    • Act as a bridge between the field team and senior management, providing real-time feedback and insights.
    • Track and report retained active and KYCed customers as a core KPI.

    Key Metric

    • Customer Retention: Number of retained active + KYCed customers managed by Account Managers under your supervision.

    Requirements

    • Bachelor’s Degree in Business, Marketing, or any relevant field.
    • 2 – 3 years of proven experience in field sales, territory/channel management, or similar roles.
    • Past experience leading a field team of at least 5+ members.
    • Experience working in FMCG, consumer tech, or retail-tech industries is highly preferred.
    • Demonstrated ability to thrive in performance-driven environments with clearly defined KPIs.
    • Strong leadership, coaching, and team-building skills.
    • Familiarity with CRM and performance tracking tools is an added advantage.

    Why Join Us

    • Salary: N180,000 – N250,000 (Net) Monthly.
    • Be part of a high-growth, fast-paced retail-tech ecosystem.
    • Drive meaningful impact in customer engagement and sales growth.
    • Work in a performance-driven environment with career advancement opportunities.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: careers@omniretail.africa using the job title and location e.g “Primary Sales Lead –- Benin” as the subject of the email.

    Note: If you're passionate about growth, sales, and team development, and you're ready to lead the charge in Benin, please apply.

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