Area Coordinator at FiberOne Broadband

ACCOUNTABILITIES 

• Coordinating all aspects of FTTH installation, maintenance and troubleshoot in an effective and efficient manner gear towards excellent customer experience. 
• Proactively manage alignment between near-term demand needs and material availability by partnering with logistics. 
• Manage and monitor the progress of projects, and the quality of the customer experience, while tracking change and delay impact. 
• Ensuring the company meets annual goals for fibre network expansion and is responsive to opportunities for territory expansion when financially beneficial. 
• Responsible for all technical and non-technical functions related to fibre network installation and maintenance from end to end.  
• Formulating, developing, and implementing all policies and procedures relating to FTTH project. 
• Ensures effective performance and coherence of the team through holding regular meetings and implementing regular training, support, and performance evaluation of staff.to higher efficiency and quality assurance. 
• Ensuring an end-to-end process review to strengthen and optimize solutions, processes and methodologies leading.  
• Facilitates and coordinate implementation of planned FTTH project/task; providing support to ensure high quality and timely delivery. 
• Bear ultimate accountability for ensuring planned FTTH activities are implemented according to SLAs, processes, and budget. 
• Preparing reports and presentations about the FTTH design, plans and performance. 
• Responsible for all assigned equipment/tools to the team. 
• Coordinating team members for efficient and timely fault resolution on the company network on any customer incident 
• Organizing and coordinating training for team members and other domains on new features and trends. 
• Perform other duties that may be assigned.