Application Support Specialist at International Breweries

Job Description

• Tech Planning is responsible for the delivery of Projects and the ongoing operational support and maintenance of application offerings of the tech logistics function to the business.
• The candidate will ensure that these services are delivered to meet the business’ operational and strategic needs with a high level of customer satisfaction.
• He/She needs to provide end-to-end support, maintenance and governance of planning applications within the ABInBev Africa Zone. This will include legacy and new application development in the logistics planning space.

Key Outputs and Responsibilities

• Investigate, assess and resolve user problems
• Pro-actively drive effective resolution of system incidents and user problems
• Ensure the application environment meets the needs of users through analysis of recurringincidents and problem management
• Implement change and release management for business applications by ensuring that all
• changes are documented, tested and passed through the appropriate change authority for approval
• Ownership of minor enhancements and bug fixes including the implementation thereof, ensuring that they follow the required processes and change control procedures
• Ensure all processes and procedures are appropriately documented, and the procedures are adhered to.
• Work with Product Owners to review business briefs/requirements and provide solution assessments.
• Take ownership of Projects to ensure end-to-end delivery within defined timeline and budget.
• Manage vendors and the delivery of their services to the ABInBev Africa Zone
• Create and collate documentation in the technical and business space

Requirements & Skills

• IT related Bachelor's Degree, Diploma or Business related qualification required
• Minimum of 3 years experience in logistics, enterprise and planning systems.
• Business experience in MRP, general planning, distribution, warehouse or stock would be essential.
• Familiarity with hardware, software and network infrastructure.
• Knowledge / Business understanding of supply chain.
• Ability to facilitate workshops with business and IT representatives.
• Ability to work in a matrix managed environment.
• Business understanding of the value chain in FMCG.
• Good self management and interpersonal skills.
• Strong systems aptitude.
• Good motivational skills.
• Logical and analytical thinker - able to translate into practical business solutions.
• Ability to understand technical issues and how they impact on the business.
• High energy level.
• Able to work independently.
• Experience in Agile methodology.